Amanda Stobaugh
Rocky Mount,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Overview
10
10
years of professional experience
Work History
Branch Operations Supervisor
First Bank & Trust Company Of VA
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Engaged employees in business processes with positive motivational techniques.
Branch Banker III
BB&T
11.2016 - 10.2021
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Opened new accounts and made changes to existing accounts.
- Investigated and resolved account issues by offering applicable options to customers
Vault Teller
First South Bank
05.2014 - 11.2016
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
Education
General - undefined
Cairo High School
Cairo, GA08.1988
Skills
- Customer Service
- Effective Communication
- Time Management
- Operations Management
- Attention to Detail
Timeline
Branch Operations Supervisor
First Bank & Trust Company Of VA
10.2021 - Current
Branch Banker III
BB&T
11.2016 - 10.2021
Vault Teller
First South Bank
05.2014 - 11.2016
General - undefined
Cairo High School