Amanda Stypula
Winter Garden,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Optum
, MN
12.2024 - 07.2026
- Resolved customer inquiries through various communication channels efficiently.
- Assisted team members in handling complex service issues collaboratively.
- Maintained accurate records of customer interactions and transactions diligently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Ranked 17/300 within shift bid during first 3 months on operations floor.
- Ranked 5/225 most current shift bid
- Exceeded metrics consistently since Jan 2025.
Supervisor, Learning & Development
TTEC
Remote, Florida
10.2020 - 01.2024
- Led training sessions to enhance team skills, fostering a collaborative learning environment and improving team performance.
- Streamlined training processes, resulting in measurable improvements in employee productivity and engagement.
- Developed and implemented creative learning strategies that modernized training approaches and boosted retention rates.
- Worked closely with cross-functional teams to identify training needs, ensuring alignment with organizational goals.
- Managed detailed training schedules, ensuring punctuality and precision in program delivery for optimal learning outcomes.
- Evaluated training metrics to identify trends, driving data-informed decisions that optimized learning efficiency across teams.
- Analyzed training feedback, identifying improvement areas that refined program effectiveness and participant satisfaction.
- Facilitated interdepartmental workshops, fostering knowledge exchange and building a unified approach to organizational learning.
Procurement Specialist
Manheim
Mount Juliet, TN
07.2016 - 01.2019
- Facilitated cross-departmental communication to ensure timely procurement, fostering teamwork and improving project delivery timelines.
- Implemented cost-saving measures that led to measurable reductions in procurement expenses, aligning with company budget goals.
- Advocated for sustainable procurement practices, leading to adoption of eco-friendly materials.
- Led procurement audits, identifying process gaps and implementing strategic improvements, enhancing compliance and operational effectiveness.
Education
Psychology - Mental Health Counseling
Southern New Hampshire University
Diploma -
El Toro High School
Lake Forest, CASkills
- Conflict Resolution
- Project Management
- Team Building
- Critical Thinking
- Creative Problem Solving
- Coaching Techniques
- Performance Assessment
- Time Management
- Adaptability
- Employee Engagement
- Communication Skills
- Strategic Planning
- Emotional Intelligence
- Mentoring
- Process Improvement
- Training Needs Analysis
- Curriculum Development
- Interpersonal Skills
- Leadership
- Workforce Planning
- Quality Assurance
- Customer Service
- Motivational Skills
- Organizational Skills
- Decision Making
- Conflict Management
- Succession Planning
- Employee Retention
- Mentoring Others
- Team collaboration
- Problem solving
- Problem resolution
- Relationship building
Accomplishments
- Led training sessions to enhance team skills, fostering a collaborative learning environment and improving team performance.
- Streamlined training processes, resulting in measurable improvements in employee productivity and engagement.
- Developed and implemented creative learning strategies that modernized training approaches and boosted retention rates.
- Worked closely with cross-functional teams to identify training needs, ensuring alignment with organizational goals.
- Managed detailed training schedules, ensuring punctuality and precision in program delivery for optimal learning outcomes.
- Evaluated training metrics to identify trends, driving data-informed decisions that optimized learning efficiency across teams.
- Analyzed training feedback, identifying improvement areas that refined program effectiveness and participant satisfaction.
- Facilitated interdepartmental workshops, fostering knowledge exchange and building a unified approach to organizational learning.
- Facilitated cross-departmental communication to ensure timely procurement, fostering teamwork and improving project delivery timelines.
- Implemented cost-saving measures that led to measurable reductions in procurement expenses, aligning with company budget goals.
- Advocated for sustainable procurement practices, leading to adoption of eco-friendly materials.
- Led procurement audits, identifying process gaps and implementing strategic improvements, enhancing compliance and operational effectiveness.
Timeline
Customer Service Representative
Optum
12.2024 - 07.2026
Supervisor, Learning & Development
TTEC
10.2020 - 01.2024
Procurement Specialist
Manheim
07.2016 - 01.2019
Psychology - Mental Health Counseling
Southern New Hampshire University
Diploma -
El Toro High School