Amanda Suspanic
Cocoa,FL
Summary
Hard-working professional in quality control and assurance field, known for being highly productive and efficiently completing tasks. Possess specialized skills in precision measurement, defect identification, and regulatory compliance which ensure adherence to industry standards. Excels in problem-solving, communication, and time management, making significant contributions to team success and product excellence.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Quality Assurance Inspector
Keltec CNC Industries
Cocoa, FL
05.2022 - Current
- Perform quality assurance of machined components to part specifications, identifying issues and working with teams to resolve non-conformances.
- Liaise with engineering and technicians to meet production and quality quotas.
- Works with management to identify and suggest process improvements.
- Excellent communicator, able to explain complex issues in simple non-technical terms.
- Responsible for maintaining a variety of spreadsheets and filing systems.
- Capable teacher, responsible for instructing new hires on the use of precision measurement equipment such as calipers and micrometers to ensure part conformance.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Collaborated with other departments within the organization, including engineering, manufacturing, sales, in order to resolve any issues related to product quality.
- Adhered strictly to ISO 9001 Quality Management System standards at all times.
Cashier / Customer Service Associate
Publix Supermarkets
Port St. John, FL
10.2018 - 05.2022
- Store support, engaged with customers to provide service and troubleshoot problems.
- Handled and accounted for cash ensuring full daily reconciliation.
- Ensured adherence with state and federal law and regulations.
- Worked with team members from every department to resolve issues and conduct accurate inventories.
- Experienced in process improvement, implementing several changes to standard operating procedure to reduce task times and waste.
- Accounted for and reconciled over $40,000 in daily receipts, leading the department in accuracy and reporting.
- Trained new cashiers on procedures and company policies thoroughly.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Associate of Arts -
Eastern Florida State College
01.2023 - 02.2026
Skills
- Customer Service
- Quality Assurance
- Troubleshooting
- Financial Reconciliation
- Microsoft Office Suite / SharePoint
- Inventory
- Conflict Resolution
- Teambuilding
- ISO compliance
- Effective communication
- Non-conformance reporting
- Blueprint interpretation
Timeline
Associate of Arts -
Eastern Florida State College
01.2023 - 02.2026
Quality Assurance Inspector
Keltec CNC Industries
05.2022 - Current
Cashier / Customer Service Associate
Publix Supermarkets
10.2018 - 05.2022