Amanda Tapley
Quitman,AR
Summary
Dynamic Office Coordinator with a proven track record at SJL Auto Group, excelling in schedule coordination and client relations. Enhanced operational efficiency through effective inventory management and streamlined communication processes, resulting in improved customer satisfaction. Adept at fostering team collaboration while maintaining high standards of professionalism and confidentiality.
Overview
7
7
years of professional experience
Work History
Office Coordinator
SJL Auto Group
Heber Springs, AR
10.2025 - Current
- Coordinated daily office operations to ensure efficiency and organization.
- Managed scheduling and communication for executive team, optimizing workflow.
- Implemented office supply inventory system to reduce waste and costs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Auto Glass Manager
Custom Glass Services
Heber Springs, AR
11.2023 - 10.2025
- Oversaw daily operations, ensuring compliance with safety and quality standards in auto glass installation.
- Managed inventory levels, coordinating supply orders to optimize stock availability and reduce delays.
- Trained and mentored staff on industry best practices, enhancing team performance and service delivery.
- Implemented process improvements that streamlined workflow, resulting in increased operational efficiency.
- Developed customer service protocols, addressing client concerns promptly to enhance satisfaction rates.
- Reduced wait times by implementing an efficient scheduling system for appointments and repairs.
- Managed inventory effectively to ensure availability of all necessary parts and materials for auto glass repair jobs.
Parts Specialist
SJL Auto Group
Heber Springs, AR
10.2021 - 11.2023
- Managed inventory levels to ensure optimal stock availability and reduce ordering delays.
- Assisted customers in selecting parts, providing detailed product information and compatibility guidance.
- Processed orders efficiently, utilizing company systems for accurate data entry and tracking.
- Collaborated with vendors to source quality auto parts, negotiating favorable terms and conditions.
- Streamlined parts retrieval processes, improving workflow efficiency and reducing customer wait times.
- Implemented quality control measures to maintain standards for incoming parts, enhancing overall reliability.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
Caregiver
Jennie Bryant
Greenbrier, AR
04.2019 - 01.2021
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed and maintained individualized care plans to meet client needs.
- Monitored client health, reporting changes to healthcare professionals promptly.
- Provided companionship and emotional support, enhancing clients' well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma - General Studies
Morrilton High
Morrilton, AR1996
Skills
- Schedule coordination
- Customer service
- Client relations
- Scheduling
- Records management
- Staff management
- Inventory coordination
- Inventory auditing
- Mail handling
- Vendor relations
- Calendar management
- Account reconciliation
Timeline
Office Coordinator
SJL Auto Group
10.2025 - Current
Auto Glass Manager
Custom Glass Services
11.2023 - 10.2025
Parts Specialist
SJL Auto Group
10.2021 - 11.2023
Caregiver
Jennie Bryant
04.2019 - 01.2021
High School Diploma - General Studies
Morrilton High