Bachelor of Science - Cyber Security
The University of West Florida
Pensacola, FL05.2026
Amanda Taylor
Pensacola,FL
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Accustomed to collaborating with managers to hone in on unique requirements. Motivated to learn, grow and excel in dedicated environment. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Education
Skills
- Active Listening
- Computer Proficiency
- Conflict Resolution
- Administrative Support
- POS System Operation
- Attention to Detail
- Critical Thinking
- Task Prioritization
- Verbal and Written Communication
- Client Relations
Timeline
Client Service Professional
HR Block
01.2024 - 04.2024
Office Assistant (FWS)
The University Of West Florida
08.2023 - 05.2024
Information Aide
UWF Historic Trust
08.2022 - 05.2023
Bachelor of Science - Cyber Security
The University of West Florida
Work History
Client Service Professional
HR Block
Pensacola, Florida
01.2024 - 04.2024
- Provided exceptional customer service to resolve client issues promptly and effectively.
- Maintained detailed records of customer interactions, transactions, comments and complaints.
- Scheduled appointments for clients and followed up on missed appointments as needed.
- Processed payments accurately according to company standards and regulations.
- Added new client data to system and made changes to old information to keep everything up-to-date.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Office Assistant (FWS)
The University Of West Florida
Pensacola, FL
08.2023 - 05.2024
- Handling routine office inquiries from employees, students, and parents
- Assisting in the day to day maintenance and responsibilities of Continuing Education
- Responsible for clerical functions including answering phones, filing, scheduling, and organizing
- Reviewed files, records and other documents to obtain information or respond to requests.
- Organized office to keep space welcoming and professional.
- Leveraged computer workstation with common software applications to perform duties.
Information Aide
UWF Historic Trust
Pensacola, Florida
08.2022 - 05.2023
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Checked exhibits frequently for cleaning and maintenance needs to keep areas organized and tidy.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Counted money in cash drawers at beginning of shift to verify correct amounts and adequate change.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Overview
2
2
years of professional experience