Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Amanda Theis

Operations Manager
Maricopa,AZ

Summary

Dynamic Operations Manager with over 17 years of experience in optimizing workflows and enhancing customer service. Proven ability to lead cross-functional teams, streamline operations, and improve financial efficiency, contributing to consistent growth and customer satisfaction.

Overview

20
20
years of professional experience

Work History

Operations Manager

ASSMANN WSW Components, Inc
Phoenix, AZ
12.2008 - Current

Achieved seamless order processing by guiding a team of eight. Enhanced customer satisfaction through effective coordination with support team. Streamlined logistics processes in partnership with warehouse team.

Conducted weekly discussions focused on aligning team efforts with sales objectives.

Oversaw and optimized departmental workflows to enhance operational efficiency.

Coordinated and managed purchase order execution based on incoming customer sales orders.

Managed transportation and customs clearance for international shipments to optimize supply chain efficiency.

Collaborated with cross-functional teams to accurately execute tariff charges and optimize revenue.

Monitored stock levels to support operational efficiency and prevent shortages.

Coordinated order requests to ensure timely fulfillment and accurate inventory retrieval.

Conducted comprehensive reviews of customer reports on a weekly basis to enhance service quality.

Oversaw receivables application to maintain accurate financial records and support cash flow management.

Streamlined payable operations to support financial efficiency and vendor relations.

Facilitated generation of customer statements to enhance account transparency.

Administrative Assistant

Farnsworth Realty and Management
Mesa, AZ
05.2006 - 12.2008

Managed incoming calls to provide customer support. Assisted callers by directing inquiries to appropriate departments. Facilitated communication by operating phone systems.

Managed rental payment processing to maintain financial accuracy and efficiency.

Supported accounting operations by organizing financial records and processing transactions efficiently.

Streamlined monthly statement processing procedures to enhance efficiency and accuracy in financial documentation

Facilitated procurement processes by entering purchase orders for home maintenance services.

Executed lease renewal processes to maintain occupancy rates and streamline administrative tasks.

Education

High School Diploma -

Sequuoia Charter School
Mesa, AZ
05-2005

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Skilled in utilizing Microsoft 365 tools

Timeline

Operations Manager

ASSMANN WSW Components, Inc
12.2008 - Current

Administrative Assistant

Farnsworth Realty and Management
05.2006 - 12.2008

High School Diploma -

Sequuoia Charter School
Amanda TheisOperations Manager