Amanda Thurman
Administrate Professional
West End,North Carolina
Summary
Mid-career professional with over fifteen years of administrative experience in the fields of healthcare and law enforcement. Hardworking and passionate about building fruitful relationships and a cohesive team. Focused on increasing the bottom line through long-term employment in a growing company. Expertise in organization, communication, schedule coordination, and office management. Vast training in clerical andHuman Resources functions, as well as strong conflict resolution.
Overview
16
16
years of professional experience
Work History
Secretary II
Pinehurst Surgical Clinic
02.2022 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Educated clients about how to properly use, maintain and store devices.
- Used verbal sales strategies to promote hearing aid purchases and increase revenue.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Carried out day-day-day duties accurately and efficiently.
- Processed hearing aid orders to include ear molds, accessories, hearing aids, making basic adjustments for comfort and retention purposes.
- Collaborated with primary care physicians and otolaryngologists to initiate mutually beneficial referral programs.
- Counsel prospective patients on the differences between in quality of care when purchasing third party hearing devices and receiving care from Doctors of Audiology linked to an ENT clinic.
- Provided follow-up care, programming and monitoring for patients with cochlear implants to guarantee proper functionality.
- Interacts directly with patients while assisting Audiologists with conditioned play during audiometric testing.
Secretary I
Pinehurst Surgical Clinic
10.2021 - 01.2022
- Answered multi-line phone system and greeted callers enthusiastically for ENT switchboard.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Intercepted referrals for ENT and Audiology consults from various external clinics and agencies.
- Submitted tasks to clinical staff per patient request.
- Input insurance authorizations
- Input new patient information into Athena
Business Office Representation Clerk
Surgical Care Affiliates
02.2021 - 09.2021
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Completed and filed financial documentation for accounting purposes.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
- Coordinated ongoing Diversity and Inclusion training and personal development classes for staff members, as committee chairperson.
Food and Beverage Captain at Pinehurst Resort
Pinehurst Brewing Co. & Ryder Cup Lounge
11.2019 - 02.2021
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Managed employees throughout preparation and service of two meals per day.
- Set schedules for approximately ten staff by planning and designating shifts and hours.
- Set up advertising signs and displays on shelves, counters and tables.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained new employees on proper protocols and customer service standards.
- Submitted orders for new inventory.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Edited, toned, captioned and uploaded photographs for media publications advertising retail, culinary specials, and outlet needs.
- Work group member to outline and develop service standards to be implemented resort-wide.
- Charter member of Pinehurst Resort's Diversity, Equality, and Inclusion Council, chaired by Human Resources staff.
- Developed and updated financial, staffing, and trends tracking spreadsheets using a variety of software applications.
Health Information, Unit Secretary, Caseworker
Department Of Justice, Federal Bureau Of Prisons
10.2009 - 12.2019
- Held three positions with the Federal Bureau of Prisons, as well as multiple collateral duties (ex: Diversity Management Instructor and Liaison with EEO Officer, Time and Attendance Clerk, Evidence Recovery Team). 1. Health Information Technician from October 2009-January 2011 2. Unit Secretary January 2011-July 2015 3. Case Manager/Caseworker July 2015-December 2019.
- Planned and executed major aspects of meeting management, including selecting sites, developing training materials, and providing on-site management for assigned meetings.
- Ten years experience as Time and Attendance administration clerk, for approximately 32 staff, including proper application of law (Code of Federal Regulation) pertaining to use of FMLA, FFLA, Official Time, Leave Without Pay, Sick Leave, Annual Leave, and shift differentials.
- Expert correspondence generation and review for routing to executive staff and external agencies
- Responsible for supervision of approximately 15 staff members as Acting Unit Manager and managed approximately 800 offenders
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
- Coordinating responses to emergency situations arising in different prison locations
- Responsible for inmate intake and discharge while ensuring timely completion of legal correspondence
- Responsible for oversight of inmate housekeeping and sanitation of common areas
- Develop and conducts new hire training programs such as Diversity Management, Equal Employment Opportunity, Conflict Resolution, Code of Federal Regulation, and various administrative tasks.
- Monitors and processed information for policy compliance, working closely with internal staff, external government entities, and other business units
- Responsible for inmate medical charge and central file accountability, maintenance, and records release in accordance with the Freedom of Information Act and Privacy Act
- Maintained consistent email communication with vendors to confirm and track orders and verify price revisions on purchase orders.
- Maintained current training of local, state and federal guidelines for daily office management and emergency response.
- Prepared working papers, reports and supporting documentation for audit findings.
- As a Unit Secretary to three Unit Managers for six years, prior to my promotion to Caseworker, I specialized in taking meeting minutes, office equipment troubleshooting, switchboard operation, setting and monitoring work flow and deadlines for approximately thirty staff.
- Maintained a Public Trust Federal Security Clearance throughout my tenure.
Medical Office Manager
Richmond Pediatrics
07.2007 - 03.2009
- Ensured compliance with HIPAA, the Privacy Act, and the Freedom of Information Act (FOIA)
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Interacted and communicated easily with department personnel and public.
- Maintained accuracy, completeness and security for medical records and health information.
- Developed policies and procedures for effective practice management.
- Entered orders into EMR system efficiently and without errors.
- Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
- Implemented new coding procedures which marginally reduced billing mistakes simplified processes.
Education
Criminal Justice
2010 - 2011 Richmond Community College
Hamlet, NCHigh School Diploma -
2001 - 2004 Richmond Senior High School
Rockingham, NC06.2004
Skills
- Conflict resolution
- Motivational techniques
- EEO Management
- Human Resources (trainee)
- Strong verbal communication
- Research skills
- Regulatory compliance
- Employee training/supervision
- Typing 70 WPM
- Proofreading and editing
- Networking and relationship building
- Social Media Management
- File and database management
- Scheduling
Affiliations
- American Speech-Language-Hearing Association (ASHA)
- Registered Audiology Assistant, NC Board of Examiners for Speech Language Pathologists and Audiologists
- Pinecrest Athletics Club (Softball) Committee Chairperson
- Member of Pace Yourself Run Company Ambassador Team: Reviews and endorses various store brands in order to engage the community in products and health-oriented events hosted by Pace Yourself Run Co. and it's affiliates
- Clean Juice Ambassador: Informs the local community, via social media and events, of the organic nutritional options available at Clean Juice. Responsible for bolstering Clean Juice's reputation and customer base
References
Professional:
Cathy Yonish, Lead Secretary, Pinehurst Surgical Clinic
Telephone: (910) 603-3017
Raul Ortiz, Unit Manager, Federal Bureau of Prisons
(Performance Evaluations and training record attached/available)
Telephone: (910) 384-6878
Laurel Morgan, Ambulatory Quality Improvement Coordinator, FirstHealth of the Carolinas Telephone: (910) 603-0946
Personal:
Bridget Bachman, Captain, Psychological Operations, United States Army
Telephone: (772) 332-9872
Derek Elliott, Manager, Pace Yourself Run Company Southern Pines
Telephone: (919) 478-7178
Timeline
Secretary II
Pinehurst Surgical Clinic
02.2022 - Current
Secretary I
Pinehurst Surgical Clinic
10.2021 - 01.2022
Business Office Representation Clerk
Surgical Care Affiliates
02.2021 - 09.2021
Food and Beverage Captain at Pinehurst Resort
Pinehurst Brewing Co. & Ryder Cup Lounge
11.2019 - 02.2021
Health Information, Unit Secretary, Caseworker
Department Of Justice, Federal Bureau Of Prisons
10.2009 - 12.2019
Medical Office Manager
Richmond Pediatrics
07.2007 - 03.2009
Criminal Justice
2010 - 2011 Richmond Community College
High School Diploma -
2001 - 2004 Richmond Senior High School
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