Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Tonge

Fort Lauderdale,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. High powered drive in excellent patient care.

Overview

3
3
years of post-secondary education
9
9
years of professional experience

Work History

Customer Service Representative

Home Depot
Fort Lauderdale, Florida
10.2020 - Current
  • Interacted with customers as Home Depot appliance specialist to address inquiries and provide product guidance
  • Delivered excellent customer service by assisting with product selection and resolving issues
  • Processed monetary transactions accurately at point of sale, ensuring smooth customer experiences
  • Facilitated sales and returns at the point of sale.

Medical Assistant

Dr Emmanuel Graham Urology
Fort Lauderdale, NV
02.2023 - 10.2024
  • Assisting physician with office procedures such as prostate biopsies and cystoscopies
  • Performed blood draws weekly in a clinical setting
  • Document and upload results for patients
  • Weekly inventory evaluation

Phlebotomist

Clinical Laboratory
Fort Lauderdale, NV
02.2019 - 01.2023
  • Daily tasks include managing supplies to always be stock
  • Weekly inventory counts
  • Draw and collect blood samples daily including drug testing
  • Register patient and verify insurances

Medical Assistant

Dr. Ralph Zagha/Dr Stacey Frankel Dermatology
Fort Lauderdale, Florida
09.2024 - Current
  • Assist Dermatologist with office procedures
  • Provide Biopsy results and follow-ups
  • Conducted catheter changes for individual patients.
  • Coordinate office meeting with Merchandise Reps

Customer Service Representative

Big K Mart
Fort Lauderdale, VA
01.2018 - 09.2020
  • Daily duties monetary Management
  • Supervise front end
  • Conduct Western Union Transactions for customers
  • Process returns and purchases for customers

Education

CMAA -

MedCerts
Fort Lauderdale, Florida
01.2013 - 06.2015

Phlebotomy Tech - Phlebotomy

CTEC
Fort Lauderdale, FL
08.2010 - 05.2011

Penn Foster Career School
Scranton, PA

Skills

  • Point of sale operations
  • Cash management
  • Patient registration management
  • Insurance verification processes
  • Blood sample collection
  • Certified phlebotomist
  • Certified patient care representative

Timeline

Medical Assistant

Dr. Ralph Zagha/Dr Stacey Frankel Dermatology
09.2024 - Current

Medical Assistant

Dr Emmanuel Graham Urology
02.2023 - 10.2024

Customer Service Representative

Home Depot
10.2020 - Current

Phlebotomist

Clinical Laboratory
02.2019 - 01.2023

Customer Service Representative

Big K Mart
01.2018 - 09.2020

CMAA -

MedCerts
01.2013 - 06.2015

Phlebotomy Tech - Phlebotomy

CTEC
08.2010 - 05.2011

Penn Foster Career School
Amanda Tonge