Amanda Torres
Bronx,United States
Summary
Motivated professional with extensive experience in customer service, specializing in transportation and healthcare settings. Proven ability to deliver exceptional service through strong communication skills, fostering positive relationships with both external and internal customers. Recognized as a cordial Patient Access Specialist, adept at handling sensitive and confidential information while maintaining a clear understanding of HIPAA regulations and insurance protocols. Passionate about enhancing the customer experience in every interaction.
Experienced with patient registration, insurance verification, and managing patient inquiries. Uses effective communication to ensure seamless patient interactions and adherence to healthcare protocols. Track record of enhancing patient satisfaction through efficient and compassionate service.
Overview
11
11
years of professional experience
Work History
Patient Access Specialist
Hospital For Special Surgery, Main Campus
New York, NY
01.2022 - 08.2025
- EPIC certified
- Conducted thorough collection and validation of patient demographics and insurance information to maintain accurate records and enhance service delivery.
- Monitored and secured patient information and confidential medical records, prioritizing protection of patient privacy in accordance with HIPAA guidelines.
- Managed the process of obtaining signatures from patients and guardians, confirming awareness of financial commitments and treatment procedures.
- Implemented efficient data collection and entry procedures to maintain comprehensive patient medical records within the database.
- Oversaw patient scheduling and registration, acting as the primary liaison for all medical office visit inquiries and arrangements.
- Conducted diverse data entry tasks utilizing proficiency in electronic medical record systems and familiarity with medical terminology.
- Evaluated and processed patient insurance information to determine benefit eligibility for rendered services.
- Coordinated the preparation of patient identification bands while accurately completing admissions forms to enhance operational efficiency.
- Collaborated with clinical staff to enhance communication regarding patient needs.
- Scheduled appointments efficiently, optimizing patient flow and resource allocation.
- Trained new team members on protocols for patient access and system navigation.
- Resolved patient concerns promptly, ensuring high levels of satisfaction and support.
- Analyzed workflow procedures to identify areas for improved efficiency in operations.
Bus Operator
MTA/ NYCTA
01.2017 - 11.2020
- While working for MTA I was responsible for safely and efficiently operating a NYCT bus
- I transported passengers along with an assigned route while adhering to a schedule, under NYC traffic regulations
- During my days safety of the passengers was my main priority
- Also while operating my vehicle I was able to provide great customer service to all passengers that needed my help
- Contact: -Angel Montalvo (718)-269-8457
School Bus Driver
GVC, Bronx, School Bus Company
09.2014 - 12.2016
- While working as a school bus driver I performed all pre- trip tasks to ensure my bus was safe and clean to transport the children from their homes to the school
- Contact: -Chris (718)-863-7934
Education
High School Diploma -
Saint Raymond Academy For Girls
Bronx06-2007
Skills
- Administrative and Office Support
- Explaining Policy and Procedures
- Registration and Admissions
- Quality Standards and Protocols
- Multitasking and Organization
- Caring and Empathetic
- Pre-Admission Requests
- Documenting and Recording Information
- Customer Service
- Patient Health Information Access
- Customer Satisfaction
- Calm and Effective Under Pressure
- Communicating to Patients and Families
- Providing Information and Resources
- Laboratory Testing
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Phone and Email Etiquette
- Creative Solutions
Additional Information
- Achievements/Tasks Achievements/Tasks Courses
Timeline
Patient Access Specialist
Hospital For Special Surgery, Main Campus
01.2022 - 08.2025
Bus Operator
MTA/ NYCTA
01.2017 - 11.2020
School Bus Driver
GVC, Bronx, School Bus Company
09.2014 - 12.2016
High School Diploma -
Saint Raymond Academy For Girls