Amanda Trent
Knoxville,TN
Summary
Accomplished Office Manager with a proven track record at Fountain Equipment Finance, enhancing client satisfaction and streamlining operations. Expert in Microsoft Office and adept in fostering strong client relationships. Demonstrated ability to maintain confidentiality and manage accounts efficiently, significantly improving data accuracy and operational workflow.
Overview
14
14
years of professional experience
Work History
Office Manager
Fountain Equipment Finance
10.2022 - 05.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured timely payments from clients through effective communication and proactive followups.
- Prepared bills receivable, invoices, and bank deposits.
- Developed and maintained strong client relationships, fostering trust and open communication.
Insurance Claims Specialist
Drs. Campbell, Cunningham, Taylor & Haun
12.2021 - 10.2022
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
- Streamlined the admissions process by efficiently managing and organizing application materials.
- Improved applicant satisfaction with timely responses to inquiries and thorough follow-up communication.
Server
Bravo
08.2016 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Office Manager
Quality Motors
01.2010 - 06.2016
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Carter High School
Strawberry Plains, TNSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Power Point
- Microsoft Office
Timeline
Office Manager
Fountain Equipment Finance
10.2022 - 05.2024
Insurance Claims Specialist
Drs. Campbell, Cunningham, Taylor & Haun
12.2021 - 10.2022
Server
Bravo
08.2016 - 12.2021
Office Manager
Quality Motors
01.2010 - 06.2016
High School Diploma -
Carter High School