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Amanda Trevino
Scheduler Coordinator
Robstown,TX
Summary
Highly organized professional specializing in efficient scheduling processes and team collaboration. Proven ability to optimize schedules and enhance operational flow. Known for reliability and flexibility, ensuring seamless coordination even in dynamic environments. Key skills include time management, conflict resolution, and adaptability.
Overview
16
16
years of professional experience
Work History
Scheduling Coordinator
Corpus Christi HealthCare at Home
04.2017 - Current
- Managed multi-line phone systems, addressing patient inquiries and scheduling needs efficiently.
- Trained new staff on scheduling protocols and software usage, ensuring consistency in operations.
- Used Homecare Homebase to schedule patients.
- Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
- Collaborated with cross-functional teams to resolve quality-related issues effectively and efficiently.
Quality Assurance Specialist
Angel Bright Home Health
02.2014 - 03.2017
- Developed and maintained quality assurance documentation to ensure compliance with regulatory standards.
- Collaborated with cross-functional teams to streamline documentation processes, enhancing operational efficiency.
- Reviewed and revised technical documents for clarity, accuracy, and adherence to established protocols.
- Conducted training sessions for staff on documentation standards and best practices, fostering a culture of quality.
Quality Assurance Assistant
Saint Benedicts Home Health
01.2011 - 01.2014
- Coordinated documentation for quality audits and inspections, promoting consistent accuracy and easy access.
- Conducted regular reviews of quality reports to support data-driven decision-making.
- Led initiatives aimed at reducing errors and improving product consistency across departments.
- Participated in audits to ensure compliance with industry regulations and maintain company reputation for quality products.
Education
Certified Medical Assistant - HEALTHCARE
Southern Career Institute
Corpus Christi 05.2001 -
High School Diploma -
Robstown High School
Robstown 05.2001 -
Skills
Appointment scheduling
Calendar management
Electronic health records
HIPAA compliance
Workflow management
Office coordination
Follow-up management
Time management
Attention to detail
Task prioritization
Customer service
Spanish
Teamwork and collaboration
Software
Excel
Home Health Home Base
Timeline
Scheduling Coordinator
Corpus Christi HealthCare at Home
04.2017 - Current
Quality Assurance Specialist
Angel Bright Home Health
02.2014 - 03.2017
Quality Assurance Assistant
Saint Benedicts Home Health
01.2011 - 01.2014
Certified Medical Assistant - HEALTHCARE
Southern Career Institute
05.2001 -
High School Diploma -
Robstown High School
05.2001 -