Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Trice

Memphis,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Solution Specialist

Mobilelink USA
03.2020 - 01.2024
  • Increased client satisfaction by developing and implementing customized solutions for their specific needs.
  • Streamlined processes for improved efficiency, leading to better resource allocation and reduced project turnaround time.
  • Enhanced collaboration with cross-functional teams, resulting in higher quality deliverables and increased customer satisfaction.
  • Developed and maintained strong relationships with key stakeholders, fostering trust and ensuring successful solution implementation.
  • Solved customers problems with any technical issues with their devices or hotspots

Wireless Sales Expert

Wireless Advocates
02.2017 - 03.2020
  • Increased customer satisfaction by providing personalized assistance in selecting wireless products and services.
  • Boosted store revenue through upselling and cross-selling of wireless devices, accessories, and plans.
  • Demonstrated advanced product knowledge to address customer inquiries and troubleshoot technical issues.
  • Enhanced customer loyalty with timely follow-up on service inquiries and effective resolution of concerns.
  • Identify, investigate, and resolves users problems with Apple and Samsung devices.

Sales Associate/Tech Support

Smooth Wireless
01.2014 - 02.2017
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Resolves any technical issues with device, minor issues with accessories and possible computer software

Education

High School Diploma -

Melrose High School
Memphis, TN
05.2010

Skills

  • Data Entry
  • Product Demonstration
  • Updating software
  • Mobile Device Repair
  • Online Chat Support
  • Help Desk Support
  • Technical Troubleshooting
  • Device Installation

Timeline

Solution Specialist

Mobilelink USA
03.2020 - 01.2024

Wireless Sales Expert

Wireless Advocates
02.2017 - 03.2020

Sales Associate/Tech Support

Smooth Wireless
01.2014 - 02.2017

High School Diploma -

Melrose High School

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Amanda Trice