Amanda Trivett
Crossville,TN
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in customer service, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
16
16
years of professional experience
Work History
Barista Shift Supervisor
Food City
Crossville, TN
08.2021 - 05.2024
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
- Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Provided guidance to employees on proper safety protocols when handling food items or operating machinery.
- Created engaging displays for promotional materials such as menus or flyers.
Assistant Deli Manager
Food City
Crossville, TN
06.2018 - 02.2021
- Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
- Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
- Conducted daily inventory of products to ensure sufficient stock levels and communicated any shortages to the Deli Manager.
- Supervised deli staff, ensuring proper customer service and food safety practices were followed.
- Monitored quality control of prepared foods, making sure they met company standards in terms of taste, presentation and portion size.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Cake Decorator
Food City
Crossville, TN
07.2008 - 06.2018
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Handled cash, credit card and check transactions.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Troubleshot any issues that arose during the cake decorating process.
- Cleaned work area after completing each project for sanitation purposes.
- Formulated designs based on customer specifications.
- Provided guidance to other team members regarding proper cake decorating techniques.
- Assisted customers with planning cake vision, including color, theme and size.
Education
Associate of Science - Applied Science
Roane State Community College
Crossville05-2012
Skills
- Customer Service
- Excellent Communication
- Problem-solving aptitude
- Food Safety
- Critical Thinking
- Task Prioritization
- Barista Training
- Espresso machine operation
- Cash Handling Accuracy
- Adaptability to Change
- Supply Ordering
- Relationship Building
- Team Collaboration
- Cake Decoration
- Design Techniques
References
References available upon request.
Timeline
Barista Shift Supervisor
Food City
08.2021 - 05.2024
Assistant Deli Manager
Food City
06.2018 - 02.2021
Cake Decorator
Food City
07.2008 - 06.2018
Associate of Science - Applied Science
Roane State Community College