Amanda Trytek
Torrance,CA
Summary
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.
Overview
12
12
years of professional experience
Work History
Accounts Receivable Supervisor
Terranea Resort
Rancho Palos Veredes, CA
09.2021 - Current
- Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.
- Set goals for accounts receivable team of 6 clerks and developed strategies to meet goals.
- Reconciled daily AR ledger and verified proper posting.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Performed billing, collection and reporting functions for office generating over $136 million annually.
Senior Sales Coordinator
Santa Monica Travel & Tourism
Santa Monica, CA
09.2019 - 12.2020
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Promoted brand awareness and utilized took advantage of network connections to increase brand development.
- Streamlined team sales processes increase productivity and decrease closing time.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Expert knowledge on event venues in Santa Monica, CA, inclusive of restaurants outdoor venues, and 41 hotels.
Group Reservation Coordinator
Terranea Resort
Rancho Palos Verdes, CA
08.2018 - 09.2019
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Performed high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Worked closely with Director of Revenue, Sales, Event Management, Front Office, Accounting, and group planners.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Maintained awareness of types of rooms available in different resort locations while working with Front Desk to achieve full occupancy of property.
Senior Sales & Events Coordinator
La Cantera Resort & Spa
San Antonio, TX
11.2016 - 08.2018
- Conducted site visits, contracted, and facilitated events
- Coordinated all In-House/Internal meetings working closely with directors of all departments.
- Created, reviewed, and turned over contracts.
- Expert in Delphi, Opera, Social Tables and Sertifi.
- Managing BEO Book.
Education
Bachelor of Arts - English Literature
Southern New Hampshire University
Hooksett, NH05.2023
Skills
- Customer Satisfaction
- Balance Reconciliations
- Customer Accounts Management
- Problem Solving
- Leadership Skills
- Lead Prospecting and Qualification
- CRM Software
- Spoken and Written Communication
- Teamwork and Collaboration
- Multitasking Abilities
- MS Office
Accomplishments
June 2016 -
Nominated for Associate of the Month
August 2016 -
Won Associate of the month
December 2017 -
Nominated for Associate of the month
CVENT Supplier Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Accounts Receivable Supervisor
Terranea Resort
09.2021 - Current
Senior Sales Coordinator
Santa Monica Travel & Tourism
09.2019 - 12.2020
Group Reservation Coordinator
Terranea Resort
08.2018 - 09.2019
Senior Sales & Events Coordinator
La Cantera Resort & Spa
11.2016 - 08.2018
Bachelor of Arts - English Literature
Southern New Hampshire University
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