Amanda Turk
Bremerton
Summary
Accomplished business leader with a proven track record at Blackbird Yoga, enhancing customer satisfaction and fostering robust client relationships. Skilled in small business operations and adept in verbal communication, I successfully navigated economic challenges, achieving significant financial growth. My strategic planning and relationship-building abilities have consistently driven positive outcomes.
Overview
14
14
years of professional experience
Work History
Owner
Blackbird Yoga
12.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Fostered strong relationships with clients to boost retention rates.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Office Manager
Sweetscents By Mabel
05.2023 - 08.2024
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Representative
Velapoint Personal Insurance
12.2010 - 02.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
200hr RYT - Hatha Yoga
Three Trees Yoga
Federal Way, WA11.2017
Highschool Diploma - NA
Forest Grove Highschool
Forest Grove, OR06.2006
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
Timeline
Office Manager
Sweetscents By Mabel
05.2023 - 08.2024
Owner
Blackbird Yoga
12.2017 - Current
Customer Service Representative
Velapoint Personal Insurance
12.2010 - 02.2012
200hr RYT - Hatha Yoga
Three Trees Yoga
Highschool Diploma - NA
Forest Grove Highschool