Amanda Turner
Luray,VA
Summary
Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Substitute Administrative Assistant
Page County Public Schools
07.2025 - Current
- Supported daily administrative tasks, ensuring smooth office operations and effective communication.
- Responded to inquiries from parents and students, providing timely assistance and information.
- Ensured accurate record-keeping by meticulously maintaining databases and spreadsheets for various departments.
- Provided reliable coverage during staff absences by seamlessly stepping into various administrative roles as required.
School Registrar/Counseling Office Secretary
Page County Public Schools
07.2022 - 07.2025
- Processed student enrollment and registration documents with precision and attention to detail.
- Maintained accurate student records in compliance with state regulations and district policies.
- Coordinated communication between parents, staff, and students regarding registration procedures.
- Streamlined data entry processes for improved efficiency in student information management systems.
- Reviewed and verified accuracy of transcripts, ensuring timely delivery to students and colleges.
- Provided exceptional customer service to parents and students, addressing inquiries and resolving issues in a timely manner.
- Supported school events by managing logistics related to graduation ceremonies, awards programs, and orientation sessions.
Insurance Agent
Hammer Insurance Agency
06.1996 - 05.2022
- Developed customized insurance solutions to meet client needs and enhance satisfaction.
- Streamlined claims processing procedures, reducing turnaround time and improving customer experience.
- Conducted comprehensive risk assessments to determine appropriate coverage levels for clients.
- Collaborated with underwriters to ensure accurate policy issuance and adherence to guidelines.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Built strong relationships with clients through consistent communication and excellent customer service.
Education
Completed Partial Associate's Degree - Business Management
Blue Ridge Community College
Weyers Cave, VAHigh School Diploma -
Page County High School
Shenandoah, VA06-1996
Skills
- Administrative support
- Record-keeping accuracy
- Customer service excellence
- Data entry efficiency
- Policy management compliance
- Client relationship building
- Enrollment processing
- Documentation verification
- Time management
- Customer and client relations
- Documentation and recordkeeping
- Professional and mature
Certification
- Property and Casualty Insurance License - 1997 to present
- Life and Health Insurance License - 1998 to present
Timeline
Substitute Administrative Assistant
Page County Public Schools
07.2025 - Current
School Registrar/Counseling Office Secretary
Page County Public Schools
07.2022 - 07.2025
Insurance Agent
Hammer Insurance Agency
06.1996 - 05.2022
Completed Partial Associate's Degree - Business Management
Blue Ridge Community College
High School Diploma -
Page County High School