Amanda Urbano
Cranberry,PA
Summary
Hardworking employee with experience in residential settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. I have been in the restaurant business for 20 years and enjoy working with the community. I am highly motivated and results oriented. Able to work independently or cooperatively as part of a team to achieve goals. I have proven customer service capabilities, with experience working within high volume stores and high stress situations. I believe myself to be a great asset to any team or family.
Overview
6
6
years of professional experience
Work History
Housekeeper
WS Bright Cleaning
10.2023 - Current
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Deal with complaints/requests with professionalism and patience.
- Ability to work with little supervision and maintain a high level of performance.
Server/Bartender
Applebee's Grill + Bar
09.2019 - 10.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Responsible for training and coaching new servers and bartenders.
Server
Primanti Brothers
09.2017 - 09.2019
- High volume restaurant.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Massage Therapy
Career Training Academy
Monroeville, PA07.2007
High School Diploma -
Blairsville High School
Blairsville, PA06.2005
Skills
- Customer Service
- Supply Inventory Management
- Cleaning Techniques
- Exceptional Communicator
- Teamwork
- Cleaning and Organizing Abilities
- Time management
- Relationship Building
- Work Planning and Organization
- Customer-Oriented
Timeline
Housekeeper
WS Bright Cleaning
10.2023 - Current
Server/Bartender
Applebee's Grill + Bar
09.2019 - 10.2023
Server
Primanti Brothers
09.2017 - 09.2019
Massage Therapy
Career Training Academy
High School Diploma -
Blairsville High School
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