Amanda Vichet
Saint Paul,MN
Summary
Dynamic and adaptive professional with a rich background in customer service and team collaboration, notably at Alma Cafe. Excelled in enhancing service quality and efficiency, demonstrated by initiating a customer feedback system and improving safety standards. Fluent in Khmer and English, I blend problem-solving skills with a keen attention to detail, driving continuous improvement and positive team environments.
Overview
7
7
years of professional experience
Work History
Barista and Server
Alma Cafe, Hotel, Restaurant
04.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Volunteer
Mn350
02.2022 - 11.2022
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Facilitated community outreach to expand participation and support for MN350 policies.
Food and Beverage Team Member
Target
08.2021 - 03.2022
- Increased overall efficiency by stocking food items and maintaining proper inventory levels.
- Enhanced team morale by fostering an environment of open communication, collaboration, and shared accountability.
- Demonstrated adaptability by effectively performing both front-of-house and back-of-house duties as required.
- Improved safety standards by adhering to proper food handling procedures and consistently monitoring expiration dates.
Barista
Target
09.2018 - 08.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Guest Service Volunteer
Regions Hospital
04.2018 - 10.2018
- Offered knowledgeable guidance to guests about hospital departments resulting in better utilization of their time.
- Delivered resourceful information to guests, ensuring satisfactory feedback on services provided.
- Coordinated the efficient flow of information among various departments to provide seamless service experience for guests.
Education
No Degree - Sociology of Law
University of Minnesota
Minneapolis, MNHigh School Diploma -
Harding Senior High School
Saint Paul, MN06-2020
Skills
- Time management
- Attention to detail
- Problem-solving
- Fluent in Khmer and English
- Adaptive and creative
- Team player
Languages
Cambodian
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Barista and Server
Alma Cafe, Hotel, Restaurant
04.2022 - Current
Volunteer
Mn350
02.2022 - 11.2022
Food and Beverage Team Member
Target
08.2021 - 03.2022
Barista
Target
09.2018 - 08.2021
Guest Service Volunteer
Regions Hospital
04.2018 - 10.2018
No Degree - Sociology of Law
University of Minnesota
High School Diploma -
Harding Senior High School
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