Amanda Valentin
Riverview,FL
Summary
Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals, and sales excellence. Skilled in critical thinking and problem-solving.
Overview
9
9
years of professional experience
Work History
Logistics Agent
Air Culinaire Worldwide
11.2022 - 02.2024
- Developed contingency plans for potential disruptions in the supply chain, minimizing risk to company operations and customer satisfaction.
- Reached out to caterers to ensure all catering orders were received, completed, and delivered accurately.
- Conducted daily audits of logistics operations, maintaining high levels of accuracy and accountability within the team.
Quality Assurance Technician
Verano Holdings
10.2021 - 10.2022
- Worked with each customer care representative individually to ensure they reached the call quality of the care team.
- Delegated daily tasks to optimize group productivity while monitoring team progress with precise deadlines.
- Fostered positive employee relationships through communication, training, and development coaching.
- Implemented performance, quality, and efficiency measures to achieve aggressive product goals.
Customer Service Representative
Northside Services
06.2019 - 09.2021
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Customer Service Associate
Wawa
05.2015 - 08.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
South County Career Center
Ruskin, FL06.2014
Skills
- Complaint Handling
- Call Control
- Team training and development
- Time Management
- Problem-solving abilities
- Multitasking
Timeline
Logistics Agent
Air Culinaire Worldwide
11.2022 - 02.2024
Quality Assurance Technician
Verano Holdings
10.2021 - 10.2022
Customer Service Representative
Northside Services
06.2019 - 09.2021
Customer Service Associate
Wawa
05.2015 - 08.2018
High School Diploma -
South County Career Center
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