Amanda Vaughn
Walnut Creek,CA
Summary
Versatile and dedicated professional with a proven track record in customer service and care provision, notably at Aegis Living. Excelled in safety awareness and building strong relationships, enhancing customer and client satisfaction. Skilled in parcel delivery and emergency response, demonstrating exceptional weather tolerance and active listening, ensuring high-quality service in diverse roles.
Overview
14
14
years of professional experience
Work History
Mail Carrier
United States Post Office
12.2022 - 01.2025
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Caregiver
Aegis Living
Fremont, CA
03.2019 - 07.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Care Provider
In Home Support Services
Oakland, CA
08.2021 - 04.2022
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
Customer Service Manager
Walmart
Newark, CA
06.2011 - 02.2018
Security Officer
Allied Universal Security Services
San Francisco, CA
02.2012 - 04.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Associate Of Arts And Sciences -
Laney College
Oakland, CASkills
- Safety awareness
- Parcel delivery
- Weather tolerance
Timeline
Mail Carrier
United States Post Office
12.2022 - 01.2025
Care Provider
In Home Support Services
08.2021 - 04.2022
Caregiver
Aegis Living
03.2019 - 07.2023
Security Officer
Allied Universal Security Services
02.2012 - 04.2016
Customer Service Manager
Walmart
06.2011 - 02.2018
Associate Of Arts And Sciences -
Laney College