Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Vickers

Beebe,AR

Summary

Experienced employee with over 20 years of experience in dental industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

24
24
years of professional experience

Work History

Network Manager

LIBERTY Dental Plan
Irvine, CA
02.2018 - Current
  • Recruiting new providers for Medicare and Oscar networks for states of AR,MS, LA, TN,VA
  • Serviced contracted offices for AL, AR,DC, GA, KY, LA, MD,MS,NC, SC, TN
  • Included confirming office data was up to date for network directory
  • Confirming provider credentialing was current
  • Addressing any claims issues offices may have
  • Working office and member grievances and appeals
  • Duties also included retention of contracted offices with negotiating and re-negotiating fee schedules
  • Developed relationships with offices

Revenue Cycle Branch Manager

Rock Dental Brands LR
, AR
11.2016 - 02.2018
  • Previous Company was acquired by new company and was transferred to new management company
  • Contracted doctors with insurance companies
  • Tax id numbers for multiple clinics
  • Patient and insurance billing and collections
  • Worked with multiple departments to make sure company conversion was smooth for acquired clinics and management company
  • Work with IT department develop new dental software.
  • Completed financial reporting and analysis for billing revenue cycle.
  • Supported clinical team members with revenue cycle procedures and addressed issues.

Revenue Cycle Manager

Cooper Family Dentistry NLR
, AR
01.2010 - 11.2016
  • Manage 3 employees in the department.
  • Contract all doctors and new clinics with insurance companies clinic participated in.
  • Ensure all insurance claims have been filed and monthly patient billing has been mailed for all 8 clinics.
  • Stay up to date on private insurance and Medicaid changes.
  • Train all employees on insurance changes.
  • Resolve issues that arise concerning private insurance and Medicaid claims and collections.
  • Work closely with all clinics by phone, email, or in person.
  • Developed and implemented policy and procedures for insurance and collections for clinics.
  • Negotiate fee schedules with private insurance companies.
  • Handled software conversions for all clinics.
  • Developed policy and procedures for ortho practice.
  • Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
  • Monitored and guided revenue cycle operations.
  • Supported clinical team members with revenue cycle procedures and addressed issues.

Billing Clerk

Monarch Dental Associates NLR, AR Insurance
03.2005 - 12.2009
  • Entered all new and existing patient insurance plans for all 10 Monarch offices in state of Arkansas.
  • Work insurance pending reports for 3 established clinics.
  • Contacting insurance companies to troubleshoot problem claims and refilling is needed.
  • Posting insurance payments from EOB statements to patient accounts and insure that claims payments are paying contracted fees.
  • Work patient collection reports to set up payment arrangements.
  • Placing accounts with collection agency if payment cannot be made.
  • Train new employees when needed.
  • Travel to clinics to help office staff in filing insurance claims and posting patient records.
  • Handled account payments and provided information regarding outstanding balances

Payroll and Billing Clerk

Bruce Oakley Trucking Company
NLR, AR
07.2004 - 03.2005
  • Weekly 1099 pay for owner operator truck drivers
  • Created bills for companies for whom provided transportation services for shipping
  • Answered switchboard

ASO Group Billing Clerk

Delta Dental Of Arkansas
Sherwood, AR
06.2000 - 07.2003
  • Created billing statements for groups
  • Enrolled and Termed Subscribers as groups gave information Customer Service Subscriber
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Developed and maintained courteous and effective working relationships
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Used coordination and planning skills to achieve results according to schedule

Customer Service Representative

Delta Dental Of Arkansas
Sherwood, AR
06.2000 - 07.2003
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed over 50 customer calls per day
  • Provided primary customer support to internal and external customers.

Education

Associate of Arts - Church Ministry

Central Arkansas Bible College
Jacksonville, AR
05.2019

Some College (No Degree) - Liberal Arts And General Studies

Arkansas State University - Beebe
Beebe, AR

Skills

  • Bookkeeping Procedures
  • Correspondence Writing
  • Billing Data Verification
  • Fee and Charge Computation
  • Billing Statement Management
  • Time and Billing
  • Charges and Rates Documentation
  • Social Perceptiveness
  • Conflict Resolution Techniques
  • Service Management
  • Professional Relationships
  • Service-Orientation

Timeline

Network Manager

LIBERTY Dental Plan
02.2018 - Current

Revenue Cycle Branch Manager

Rock Dental Brands LR
11.2016 - 02.2018

Revenue Cycle Manager

Cooper Family Dentistry NLR
01.2010 - 11.2016

Billing Clerk

Monarch Dental Associates NLR, AR Insurance
03.2005 - 12.2009

Payroll and Billing Clerk

Bruce Oakley Trucking Company
07.2004 - 03.2005

ASO Group Billing Clerk

Delta Dental Of Arkansas
06.2000 - 07.2003

Customer Service Representative

Delta Dental Of Arkansas
06.2000 - 07.2003

Associate of Arts - Church Ministry

Central Arkansas Bible College

Some College (No Degree) - Liberal Arts And General Studies

Arkansas State University - Beebe

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Amanda Vickers