Amanda Victor
Hiller,PA
Summary
Highly efficient administrative professional well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Clerk II
County of Washington
01.2016 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Assisted in budget preparation to ensure financial efficiency within department.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Input data into spreadsheets and databases.
Telecommunications Officer
County Of Washington
08.2006 - 01.2016
- Thorough knowledge of dispatching and office machines and related equipment.
- Ability to receive, process, and dispatch calls for Public Safety utilizing the CAD system.
- Ability to receive, evaluate, analyze and direct calls for assistance from Public Safety mobile units and the general public in accordance with County and departmental policies, procedures, and protocols.
- Ability to dispatch Public Safety personnel via radio, in accordance with County and departmental policies, procedures, and protocols.
- Ability it take information from callers on condition and/or nature of medical emergencies, and provide accurate pre-arrival instructions. These may include giving instructions for CPR, abdominal thrusts, bleeding control, etc. as required and in accordance with established protocols.
- Ability to keep logs and related records both manually and through automated systems.
Manager
Pet Supplies “Plus”
04.2001 - 01.2007
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Thomas Jefferson High School
Jefferson Hills, PASkills
- Telephone Etiquette
- Administrative Support
- Database entry
- Prioritization
- Relationship Building
- Administrative tasks
- Document Management
- Database Management
- Schedule and calendar management
- Information Security
- Multitasking
- Attention to Detail
- Time Management
- Organizational Skills
Certification
- CPR
- PEMA Staff Basic
Timeline
Clerk II
County of Washington
01.2016 - Current
Telecommunications Officer
County Of Washington
08.2006 - 01.2016
Manager
Pet Supplies “Plus”
04.2001 - 01.2007
High School Diploma -
Thomas Jefferson High School