Amanda Villalpando
Madison,Wisconsin
Summary
Proven expertise in HIPAA compliance and customer service, demonstrated at SSM Health Dean Medical Group. Excelled in securing patient information and handling high-stress situations with professionalism. Skilled in insurance verification and bilingual communication, ensuring quality patient care and efficient resolution of inquiries. Achieved swift issue prioritization, showcasing strong multitasking and organizational abilities.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
SSM Health Dean Medical Group
2020.02 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Bilingual Customer Service Representative
Great Wolf Lodge Resort
2015.04 - 2020.01
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Education
High School Diploma -
East High School
Madison, WI06.2008
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- knowledgeable with Epic
- Appointment Scheduling
- Multitasking and Organization
- Patient check-in
- Phone and Email Etiquette
Timeline
Patient Access Representative
SSM Health Dean Medical Group
2020.02 - Current
Bilingual Customer Service Representative
Great Wolf Lodge Resort
2015.04 - 2020.01
High School Diploma -
East High School
Similar Profiles
Bridget CollinsBridget Collins
Virtual Triage RN Float at SSM Health Dean Medical GroupVirtual Triage RN Float at SSM Health Dean Medical Group
Selina MertenSelina Merten
Plastic Surgery Medical Support Specialist at SSM Health Dean Medical GroupPlastic Surgery Medical Support Specialist at SSM Health Dean Medical Group
Lan GuirLan Guir
Surgical Technologist at SSM Health Dean Medical Group, Surgery Care CenterSurgical Technologist at SSM Health Dean Medical Group, Surgery Care Center