Amanda Vincent
Wellston,OH
Summary
I am a hard working individual who won't stop until the job is done correctly. I take pride in my work and enjoy making the customer happy and satisfied. I am going above and beyond the call of duty to ensure that the customer is comfortable and knows that I am here for them. Making sure that they are satisfied with my service is my job and I will do everything possible to make sure that they have what it is they are wanting at the end of our conversation. I have had a gap in jobs because I was dealing with some issues with the loss of important people in my life. I am hoping to get back into the workforce because it helps a person feel a sense of accomplishment and it makes their self-worth not only to themselves but to the public as well.
Overview
36
36
year of professional experience
Work History
Customer Service Representative
Party City
08.2017 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor Of Administrative Studies - Accounting
University of Phoenix
Tempe, AZDiploma - General Studies
Chillicothe High School
Chillicothe, OH05.1995
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Excellent Phone etiquette
- Excellent interpersonal skills
- Time Management Skills
Timeline
Customer Service Representative
Party City
08.2017 - 11.2018
Bachelor Of Administrative Studies - Accounting
University of Phoenix
Diploma - General Studies
Chillicothe High School