AMANDA VOORHEES
Little Ferry
Summary
Assisted in delivering excellent customer experiences in retail and food service environments for over 4 years.,Supported effective communication with customers and staff in fast-paced settings.,Facilitated afterschool programs focused on child development and social-emotional learning.
Overview
6
6
years of professional experience
Work History
Server
Orange Lantern
Paramus, NJ
01.2026 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables effectively, ensuring timely order fulfillment.
- Collaborated with kitchen staff to ensure meal accuracy and presentation.
- Trained new servers on menu items, service standards, and procedures.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Monitored dining area for cleanliness and organization throughout service shifts.
Cashier & Counter Associate
FB & Sons Restaurant
02.2024 - 04.2026
- Process customer orders quickly and accurately in a high-volume setting.
- Maintain clean, organized food service stations and follow food safety standards.
- Support restocking, prep work, and inventory needs during peak hours.
- Provide friendly customer service, handle issues professionally, and encourage repeat business.
- Assist with opening and closing procedures, including register balancing.
Cashier
Bob-o’s Cheesesteaks
Ridgefield Park, NJ
07.2022 - 03.2024
- Managed daily operations including opening/closing tasks and register checks.
- Organized monthly staff meetings focused on safety, communication, and customer service goals.
- Created an efficient table-turnover system that improved customer satisfaction by 10%.
- Led staff training with 98% positive feedback from managers and trainees.
Front-End Cashier
Lowes Home Improvement
East Rutherford, NJ
04.2022 - 01.2023
- Signed up 2.3% of customers for Lowe’s credit cards by explaining savings benefits.
- Trained new employees on register operations after only four months on the job.
- Received 95% positive customer service scores in satisfaction surveys.
- Responded to 150+ customer inquiries daily through email, phone, and in-person interactions.
Cashier
TJ Maxx
Saddle Brook, NJ
08.2020 - 06.2021
- Earned performance awards for strong loyalty-program promotion and customer service.
- Frequently opened the store and completed the 30-point daily checklist.
- Maintained a 2.4% credit card sign-up success rate through effective communication.
Education
Bachelor of Arts - Psychology
Ramapo College of New Jersey
Mahwah, NJ05.2026
Skills
- Customer Service & Communication
- Time Management in High-Traffic Environments
- Team Collaboration
- Child Engagement & Behavior Support
- SEL Strategies & Conflict De-escalation
- Basic Data Entry & Documentation
INTERNSHIP EXPERIENCE
- Garfield Boys & Girls Club — Afterschool Program
- Child Development & SEL Intern — September 2025 – December 2025
- Supported youth ages 5–13 during structured and unstructured afterschool activities.
- Assisted in the SEL (Social-Emotional Learning) room, helping children regulate emotions and manage conflict.
- Conducted behavioral observations and contributed insights on improving the SEL room’s consistency and usage.
- Built positive relationships with students and families by providing a safe, supportive presence.
- Worked with staff to refine SEL space layout and routines to ensure predictable emotional support.
Timeline
Server
Orange Lantern
01.2026 - Current
Cashier & Counter Associate
FB & Sons Restaurant
02.2024 - 04.2026
Cashier
Bob-o’s Cheesesteaks
07.2022 - 03.2024
Front-End Cashier
Lowes Home Improvement
04.2022 - 01.2023
Cashier
TJ Maxx
08.2020 - 06.2021
Bachelor of Arts - Psychology
Ramapo College of New Jersey