AMANDA WAGNER
Kane,PA
Summary
Proven leader at CNB Bank, adept in strategic planning and staff development, enhanced team performance and customer satisfaction through innovative training and operational efficiency. Skilled in policies and procedures, my approach significantly increased efficiency and retention, showcasing a blend of hard and soft skills with a focus on results.
Overview
10
10
years of professional experience
Work History
Regional Manager, Officer
CNB Bank
Clearfield, PA
11.2022 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for 9 locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Community Office Manager
CNB Bank
Ridgway, PA
08.2020 - 11.2022
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Championed community involvement initiatives to strengthen the bank''s reputation as a responsible corporate citizen.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with established internal controls and policies.
Financial Solutions Center Manager
First Commonwealth Bank Corporation
Kersey, PA
09.2014 - 08.2020
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Developed customized lending solutions to meet the unique needs of small businesses and entrepreneurs.
- Maintained up-to-date knowledge of competitors' products.
- Successfully expanded client base through targeted prospecting, cold calling, and relationship-building techniques.
Education
Bachelor Of Business Administration -
American InterContinental University
Schaumburg, ILSkills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Policies and Procedures
Timeline
Regional Manager, Officer
CNB Bank
11.2022 - Current
Community Office Manager
CNB Bank
08.2020 - 11.2022
Financial Solutions Center Manager
First Commonwealth Bank Corporation
09.2014 - 08.2020
Bachelor Of Business Administration -
American InterContinental University