Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Walker

Amanda Walker

Newark,NJ

Summary

Dynamic and results-driven waitress supervisor with a proven track record at Wayne Steakhouse. Expert in guest engagement and memory retention, successfully trained staff to enhance service quality. Implemented effective inventory management practices, significantly reducing waste while ensuring customer satisfaction through personalized meal recommendations. Strong multitasker dedicated to fostering positive dining experiences.

Overview

6
6
years of professional experience

Work History

Waitress Trainee

Patriot Porkroll Canteen
11.2012 - 08.2015
  • Provided excellent customer service, ensuring a positive dining experience for all patrons.
  • Assisted in training new staff on menu items and restaurant protocols.
  • Managed cash register operations, processing transactions accurately and efficiently.
  • Collaborated with kitchen staff to ensure timely order delivery and food quality.

Waitress Supervisor

Wayne Steakhouse
06.2009 - 10.2012
  • Supervised waitstaff to ensure high-quality service and customer satisfaction.
  • Trained new hires on restaurant policies, procedures, and service techniques.
  • Coordinated daily shift schedules to optimize staff efficiency and coverage.
  • Monitored dining room operations to maintain cleanliness and organization standards.
  • Resolved customer complaints promptly, fostering positive dining experiences.
  • Implemented inventory management practices to reduce waste and improve cost control.

Education

Social Sciences

Ramapo College of New Jersey
Mahwah, NJ
06.2019

Skills

  • Memory retention
  • Strong multitasking
  • POS system operation
  • Menu memorization
  • Meal recommendations
  • Guest engagement

Timeline

Waitress Trainee

Patriot Porkroll Canteen
11.2012 - 08.2015

Waitress Supervisor

Wayne Steakhouse
06.2009 - 10.2012

Social Sciences

Ramapo College of New Jersey

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