AMANDA WALL
Randleman,NC
Summary
Highly motivated employee with a strong desire to take on new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work effectively unsupervised and quickly master new skills. Known for being organized and motivated, with a keen focus on time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while contributing to company growth. A hardworking employee with customer service, multitasking, and time management abilities, dedicated to providing every customer with a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Customer Service Cashier
Walmart
Thomasville, NC, USA
03.2008 - 02.2025
- Welcomed customers while offering exceptional service.
- Managed complaints from customers effectively.
- Operated cash registers to process payments for goods and services
- Facilitated transaction completion by collecting payments via credit card and cash.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Assisted co-workers with tasks as needed to ensure smooth operations of the store
- Provided excellent customer service by helping customers locate items they were looking for
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans
- Built loyal clientele through friendly interactions and consistent appreciation
- Complied with all health and safety regulations while performing job duties
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Assisted customers with locating merchandise within the store
- Processed credit card, EBT and gift certificate payments in electronic computer systems
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking
- Verified that all coupons were valid prior to processing them into the system
- Provided information on company policies, warranties, guarantees, financing options and other related matters
- Processed customer payments quickly and returned exact change and receipts
- Built and maintained productive relationships with employees
- Adhered to social distancing protocols and wore mask or face shield
Child Nutrition Worker
Randolph County School System
Trinity, NC
08.2005 - 03.2008
- Upheld confidentiality requirements when handling sensitive student information related to dietary needs or health conditions.
- Collaborated with other staff to create a positive dining environment, promoting healthy eating habits for children.
- Increased efficiency in meal preparation by organizing workstations and prepping ingredients ahead of time.
- Participated in ongoing professional development opportunities to stay current on best practices in child nutrition services.
- Ensured timely and accurate meal distribution with careful coordination among team members.
- Enhanced food safety standards by implementing proper sanitation and hygiene practices in the kitchen.
- Established rapport with students by engaging them during mealtimes and addressing their concerns or feedback about meals.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Assisted in setting up and breaking down kitchen stations.
Education
Certificate Of Technical Studies - CNA
Guilford Technical Community College
Jamestown, NC10.2008
Business
Guilford Technical Community College
Jamestown, NCDiploma - Business
Southern Guilford High School
Greensboro NC06.1984
Skills
- Check Processing
- Guest Services
- Payment Collection
- Customer Service
- Customer Inquiries
- Cash Handling
- Customer Satisfaction
- POS System Operation
- Customer Relationship Management (CRM)
- Product Knowledge
- Telephone Management
- Positive and Professional
- Retail Merchandising
Languages
English
Full Professional
Timeline
Customer Service Cashier
Walmart
03.2008 - 02.2025
Child Nutrition Worker
Randolph County School System
08.2005 - 03.2008
Certificate Of Technical Studies - CNA
Guilford Technical Community College
Business
Guilford Technical Community College
Diploma - Business
Southern Guilford High School