Amanda Wallen
Aspen Dental
Lisbon,OH
6
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Office Manager
3 Years 6 Months- Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
- Entered patient insurance, personal, and medical history into Aspen One system to ensure accurate records.
- Consult all new patients with treatment plans, following along with doctors’ standard. Using WRAPOS to achieve daily, weekly and monthly sales goals.
- Reviewed monthly business results, managed profit and loss, and developed strategies to enhance profitability.
- Perform weekly schedule audits to maintain a profitable schedule and help patients’ needs.
- 2025 ended in the top 20% of the company for balanced scorecard.
- Set new historical revenue records in multiple months.
- Hypo Office manager for 2026, attended Divisional meeting in Chicago.
- Coordinated staff training programs to ensure compliance with company policies and improve overall team performance.
- Analyzed operational procedures, identifying areas for improvement that contributed to enhanced organizational efficiency.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Hired and Promoted PEC and OL to next roles
Office Manager/Administrative assistant
2 Years 4 Months- Communicated with contractors, customers, and employees daily via email, phone, or in-person meetings to ensure timely job completion to company standards.
- Facilitated interviews and onboarding for new hires, managing paperwork, medical benefits, and 401k enrollment.
- Maintained compliance records for company operations.
- Proficient with Quickbooks, Google Docs, Microsoft office and general office equipment.
Education
High School Diploma - Physical therapy
- College prep
Skills
Office operations
Administrative support
Organizational efficiency
Customer service
Staff management
Team development
Relationship building
Timeline
Office Manager
Aspen Dental
03.2023 - CurrentRead More
Office Manager/Administrative assistant
HSH DRYWALL
10.2020 - 02.2023Read More
Southern Local Jr/Sr High School
from College prep
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Kent State University at East Liverpool
High School Diploma from Physical therapy
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