AMANDA WALSH
Minneapolis,MN
Summary
Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 10 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills, also Experienced Blackjack Dealer with extensive knowledge of casino functions and training in table games. Successful at thorough customer education and mathematical accuracy. Welcoming personality to keep people playing for long periods of time.
Overview
19
19
years of professional experience
Work History
Blackjack Dealer
Mystic Lake Casino
Shakopee, MN
08.2025 - 09.2026
- Provided customer-focused service to enhance client satisfaction. and professional communication
- Accurate handling of transactions, figures and documentation
- Strong mathematics and accuracy with numbers
- Strong attention to detail and ability to follow established procedures
- Comfortable working in fast-paced, high-volume environments
- Conflict resolution and handling customer questions professionally
- Teamwork, reliability and maintaining a professional demeanor
- Ability to remain focused and composed while managing multiple tasks
Receptionist Supervisor
Bay City Metering
Manhattan, NY
02.2012 - 08.2025
- Analyzed company data entry systems, resulting in increased system-wide efficiency.
- Answered incoming calls on a high-volume, multi-line phone switchboard and transferred callers to appropriate personnel.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Organized and scheduled office meetings and client appointments while accommodating hectic agendas.
- Worked closely with bankers to prepare paperwork with accuracy and speed.
- Applied mathematical abilities daily to calculate and check figures in accounting systems.
- Assessed data and information to verify entry, calculation and billing-code accuracy.
- Executed monthly billing process for building managers, ensuring accuracy and timely delivery.
- Processed annual bench marketing.
Mortgage Loan Shipper
Intercontinental Capital Group
Smithtown, NY
01.2008 - 01.2011
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Produced accurate shipping documentation and package labels to support efficient routing.
- Ensured shipment compliance by cross-referencing documents before signing.
- Detected and fixed errors in shipping documentation without supervision.
- Scheduled pickups and deliveries to maintain smooth operations.
Education
Richmond Hill High School
Richmond Hill, NY09-2010
Skills
- Transactions handling
- Payment Processing
- Cash handling experience
- Excellent customer service
- Customer engagement
- Conflict resolution
- Complex Problem Solving
- Team management
- Schedule Coordination
- Cross-Functional Collaboration
- Report Preparation & Analysis
- Microsoft Office / Excel / Outlook
- Team collaboration
- Communication skills
- Cash Payout Management
- Conflict management
- Customer service
Timeline
Blackjack Dealer
Mystic Lake Casino
08.2025 - 09.2026
Receptionist Supervisor
Bay City Metering
02.2012 - 08.2025
Mortgage Loan Shipper
Intercontinental Capital Group
01.2008 - 01.2011
Richmond Hill High School