Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Amanda Walter

Lewistown,MT

Summary

Attentive 911 Emergency Dispatcher bringing 6 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.

Overview

6
6
years of professional experience

Work History

911 Emergency Dispatcher

City Of Lewistown
05.2017 - Current
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Read system maps and caller information, and documented details in system.
  • Dispatched rural fire units to fires, kept their times, as well as requested further resources if they needed them.
  • Worked closely with the Lewistown BLM and DNRC.
  • Provided aid to callers in medical situations such as CPR, etc.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Provided on-the-job training and coaching to develop new dispatchers.

Education

Nursing

Montana State University - Northern
Havre, MT

911 Emergency Dispatcher

Montana Law Enforcement Academy
Helena, MT
02.2018

High School Diploma -

Moore Public High School
Moore, MT
05.2010

Skills

  • Information Intake
  • Project Requirements
  • Ems Dispatch
  • Accurate Recordkeeping
  • National Law Enforcement Telecommunications System (NLETS)
  • Data Tracking
  • Emergency Call Response
  • Routing Accuracy
  • Prioritizing Effectively
  • Emergency Medical Dispatching
  • Map Reading
  • Teamwork and Collaboration

Accomplishments

  • CPR certified (expiring January 2025)
  • Dispatcher of the year (2019 & 2021)

Additional Information

I am very knowledgeable when it comes to the wildland fire world. I am currently engaged to a Kootenai Helirappeller so a majority of our conversations involve something pertaining to fire. Working as a 911 dispatcher for 3 counties, we get a lot of the initial fire calls and have to either dispatch our rural fire units that we keep track of or contact and work with the Lewistown BLM dispatch, as well as the DNRC. Our dispatch center receives a lot of fire calls that occur on BLM or forest service land so we must gather the accurate location, GPS, and pass along that information.

I work very well under high stress situations. I have taken the majority of the most unimaginable calls in our dispatch center and was able to dispatch appropriately and effectively while remaining calm and professional.

Timeline

911 Emergency Dispatcher

City Of Lewistown
05.2017 - Current

Nursing

Montana State University - Northern

911 Emergency Dispatcher

Montana Law Enforcement Academy

High School Diploma -

Moore Public High School

Similar Profiles

CREATE PROFILE
Amanda Walter