Amanda Waltermire
Killeen
Summary
Proven leader in high-pressure environments, exemplified during tenure at Goode Towing & Recovery. Expertly managed fleet coordination and customer crises, enhancing operational efficiency and client satisfaction. Skilled in data entry and stress tolerance, my approach significantly improved service delivery, achieving notable success in team collaboration and decision-making.
Offering strong foundation in logistics and transportation, eager to learn and develop in dynamic environment. Contributes keen ability to quickly grasp new systems and procedures, bolstered by effective communication and problem-solving skills. Ready to use and develop organizational and multitasking abilities in any role.
Overview
6
6
years of professional experience
Work History
Dispatcher
Goode Towing & Recovery
01.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery.
- Directed dispatching, routing, and tracking of 11 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
Owner/Operator
Texas Maid Cleaning Services
08.2018 - 07.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
Dispatcher/Office Secretary
Triple Nickel Towing
02.2022 - 01.2024
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Processed invoices and payments for drivers to provide proof of transaction.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained daily report documents, memos and invoices.
- Enhanced customer satisfaction by resolving billing disputes in a timely and professional manner.
- Supported cash flow management by consistently monitoring outstanding invoices and following up with clients on overdue payments.
- Established strong relationships with clients by providing excellent customer service during all interactions regarding billing inquiries or concerns.
Education
GED -
Killeen Christian Academy
Killeen, TXSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
Timeline
Dispatcher
Goode Towing & Recovery
01.2024 - Current
Dispatcher/Office Secretary
Triple Nickel Towing
02.2022 - 01.2024
Owner/Operator
Texas Maid Cleaning Services
08.2018 - 07.2024
GED -
Killeen Christian Academy
Similar Profiles
Stephen JenningsStephen Jennings
Tow Truck Driver at CSI Towing And Recovery LLC/ Towing CompanyTow Truck Driver at CSI Towing And Recovery LLC/ Towing Company
Jackie MurphyJackie Murphy
Dispatcher, Administrative Assistant at Wyatt’s Towing and RecoveryDispatcher, Administrative Assistant at Wyatt’s Towing and Recovery
Lorenzo DunsworthLorenzo Dunsworth
Tow Truck Driver at Deuces Towing And RecoveryTow Truck Driver at Deuces Towing And Recovery