Amanda Ward
Murfreesboro
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Supervisor
Sams Place
10.2025 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff to enhance performance and maintain operational standards.
- Implemented process improvements that increased team productivity and service consistency.
- Monitored inventory levels, ensuring timely restocking and minimizing waste.
- Developed schedules to optimize staff coverage during peak hours, enhancing customer satisfaction.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Server
Millers Ale House
08.2021 - 10.2025
- Delivered exceptional customer service by promptly addressing needs and personalising experiences.
- Managed reservations and seating to maximise table turnover.
- Increased sales through effective upselling and in-depth menu knowledge.
- Maintained a clean dining area to enhance guest enjoyment.
- Trained new hires on restaurant standards and best practices.
- Managed multiple tables efficiently, ensuring high-quality service.
- Resolved customer complaints swiftly, fostering positive relationships.
- Collaborated with team members for seamless operations during peak hours.
Customer Service Representative
World Finance
05.2017 - 05.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with loan applications, ensuring accuracy and compliance with policies.
- Maintained up-to-date knowledge of financial products to provide relevant information to clients.
- Facilitated training sessions for new hires, enhancing team performance and service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Bar Manager
Logans Roadhouse Grill
12.2012 - 07.2021
- Led bar operations to enhance customer satisfaction through innovative management strategies.
- Streamlined inventory management, optimising stock levels and reducing waste.
- Fostered a welcoming atmosphere, cultivating a loyal customer base and repeat business.
- Boosted team productivity through effective scheduling and task delegation.
- Increased revenue via creative marketing initiatives and promotional events.
- Mentored staff to uphold exceptional service standards.
- Implemented cost control measures, maximising profit margins without sacrificing quality.
Education
Medical Billing & Coding -
Anthem Career College
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Sales techniques
- Quality control
- Inventory management
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Appointment scheduling
- Documentation
- Administrative support
- Customer relationship management (CRM)
PERSONAL INFORMATION
- Address: , Murfreesboro, Tennessee
- Nationality:
- Driving License:
- Hobbies:
Timeline
Supervisor
Sams Place
10.2025 - Current
Server
Millers Ale House
08.2021 - 10.2025
Customer Service Representative
World Finance
05.2017 - 05.2021
Bar Manager
Logans Roadhouse Grill
12.2012 - 07.2021
Medical Billing & Coding -
Anthem Career College