Amanda Ward- Russell
Columbus
Summary
Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.
Overview
31
31
years of professional experience
Work History
CSR
Family Dollar
Grove City
01.2025 - 03.2025
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided top quality control and eliminated downtime to maximize revenue.
- Strengthened customer retention by offering discount options.
Family Caregiver
Liberty home healthcare llc
Columbus
04.2006 - 01.2010
- Assisted family member with daily activities, such as bathing, dressing and grooming.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Head Cashier Supervisor
Deer creek marina
Mt Sterling
04.1994 - 09.2005
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Processed payments promptly for customers to exceed productivity standards.
- Trained, managed and motivated employees to promote professional skill development.
Education
High School Diploma -
Franklin Heights High School
Columbus, Oh05-2004
Skills
- Customer service
- Payment processing
- Billing procedures
Timeline
CSR
Family Dollar
01.2025 - 03.2025
Family Caregiver
Liberty home healthcare llc
04.2006 - 01.2010
Head Cashier Supervisor
Deer creek marina
04.1994 - 09.2005
High School Diploma -
Franklin Heights High School