Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Amanda Webster

Amanda Webster

Irving,United States

Summary

I am a talented, energetic, intelligent, and social United States Army Veteran with over 20 years experience in customer service, quality control, and problem solving in the residential and commercial real estate market. I have been fortunate to have a variety of opportunities including being an Client Solutions Representative Senior and an Advocate Manager for a leading land title insurance company, consulting to both public and private companies. My skills and experience are expansive and include project management, training, presenting, mentoring, research, supply logistics, and design.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Title Officer

First American Title
10.2021 - 01.2023
  • Conducted detailed examination of recorded county and legal documents for both residential and commercial real estate transactions
  • Provided excellent customer service, order entry, and search functions to internal and external customers.

Senior Escrow Assistant

First American Title
08.2002 - 10.2021
  • Conveyed superior customer service and problem solving to customers for real estate and mortgage transactions across the United States
  • Trained approximately sixty new team members each year
  • Mentored team members across three teams of ten
  • Prepared and updated closing disclosures, closing packages, training guides and SOPs,
  • Monitored reports to ensure workflow expectations were met across all departments
  • Cured title issues for closing
  • Researched and addressed post-closing, prefunding, and check reissue functions.

Customer Representative

First American Title
07.2005 - 09.2006
  • Worked as the voice and advocate to twenty-five lending companies to increase service and satisfaction and reduce lag time and loss of revenue
  • Conducted conference calls and visited onsite at the customers’ offices
  • Provided onsite training and presentations of new products and services to our customers
  • Created workflow for streamline processes and monitored to ensure SOPs were met.

File and Supply Clerk

The Title Office, Inc
05.1998 - 11.2000
  • Established the company filing system and maintained inventory of title and escrow files for over 60 offices
  • Conducted and fulfilled multiple daily document search requests for customers
  • Handled companywide filling, shipping, and billing of corporate and marketing supplies
  • Coordinated with supply vendors to design corporate supplies and marketing items.

Title Searcher

The Title Office, Inc
07.1997 - 05.1998
  • Conducted searches of county recorded documents to aid title examiners and searchers for real estate transactions
  • Prepared and organized microfiche copies of documents from the county recorder’s office.

Food Service Specialist

United States Army
10.1993 - 10.1996
  • Prepared and served meals for five hundred personnel in both dining hall and field settings
  • Controlled, inventoried, and ordered food rations to ensure supplies were available for preparation of all meals
  • Collaborated with teams ranging from three to thirty to ensure all meals were prepared with excellence in a timely manner.

Education

Bachelor of Science - Psychology, Management

Grand Valley State University, Allendale, MI
  • Dean's List
  • Ronald E. McNair Scholarship Recipient

Associate of Arts -

Grand Rapids Community College, Grand Rapids, MI

Skills

  • Adobe Creator
  • Billing
  • Closing
  • Title Examination
  • Research
  • Customer Service
  • File Management
  • Inventory Management
  • Legal
  • Marketing
  • Public Speaking
  • Microsoft Visio, Excel, Word, Outlook, Powerpoint, and Access
  • Salesforce
  • SPSS
  • Minitab15
  • Titleflex
  • Deed Plotter
  • Datatree
  • Datatrace

Additional Information

  • US Army - Overseas Service, National Defense Service Medal, Army Achievement Medal, Food Service Excellence, Connelly Awards Certificate of Merit, Finalist Recognition
  • First American Title - CCCS MVD Award, Customer Focus Award, Teamwork Awards, Exceptional Achievement, Service Hero

Certification

Insurance Agent, Accident, Health, Life, Variable Life & Variable Annuities - State of Texas, License 2736119


Lean Six Sigma Green Belt - SixSigma.us

Timeline

Title Officer - First American Title
10.2021 - 01.2023
Customer Representative - First American Title
07.2005 - 09.2006
Senior Escrow Assistant - First American Title
08.2002 - 10.2021
File and Supply Clerk - The Title Office, Inc
05.1998 - 11.2000
Title Searcher - The Title Office, Inc
07.1997 - 05.1998
Food Service Specialist - United States Army
10.1993 - 10.1996
Grand Valley State University - Bachelor of Science, Psychology, Management
Grand Rapids Community College - Associate of Arts,

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Amanda Webster