Receptionist Administrator
Amanda Wells
Beach Dermatology
Panama City Beach,FL
19
years of professional experience
1
Certification
Work History
Receptionist Administrator
11 Months- Managed patient check-in and check-out processes, maintaining smooth front-desk flow for dermatology appointments.
- Scheduled visits, follow-ups, and procedure appointments using electronic medical records systems.
- Verified insurance coverage and updated patient demographics for accurate administrative records.
- Answered multi-line phone inquiries, triaged requests, and routed messages to clinical staff.
Urgent Care Receptionist
1 Year 4 Months- Verify patients insurance eligibility , answer any phone and email inquires. Trouble shoot billing issues or payments, assist any patients needing to verify their health insurance information or a way to obtain any and all information we may need to see the patient.
- Documented financial data
- Entered patient insurance information into the database
- Collected and processed payments, copays and cash
- Greeted patients as they entered
- Checked in patients
- Made calls to Patients
- Documented financial data
- Faxed, copied, and scanned documents
- Kept up-to-date records on All patients / power of attorney
Personal assistant
10 Months- Answered all incoming calls in regards to offers made for properties our company wish to purchase for mineral interest. I also assisted the owner with anything needed for the office and scheduling follow ups.
- I currently only help the owner by answering forwarded calls on a very rare occasion. Assisted the owner with settling in the new location in Florida for a year.
- (Temporary/Seasonal Position)
Sales Consultant
1 Year- I am part of the sales team at the dealership. From "fresh up" leads on the property whom are looking at our inventory to the internet leads, I am 100% challenged to make deals out of potential buying customers.
Retail Specialist
6 Months- I give each guest the upmost customer service experience offering any assistance to meet our customers needs. I sale as much as possible suiting to each guest liking to help reach our daily sales goals.
Accounting Clerk
4 Months- I began my employment in an entry level position, as the service department receptionist. I answered all incoming calls to the service center, setup appointments, filtered the calls to the correct service advisor to better assist the customers.
- I was offered a position in the accounting department, I transferred to work with billing and titles using a CDK computer system.
Lead lifestyle consultant
1 Year 4 Months- Responsibilities:
- Answer incoming calls from existing clients and potential prospects to book appointments, update their account or financial information, and any other questions about our programs and location.
- Sale memberships and retail products. Due to my production numbers I was granted lead front desk.
- Accomplishments
- I have been able to learn additional sales techniques and I also do the month to date numbers daily for my manager. Month to date numbers consist of calculating the percentages of sales, elevations (upgrading their sessions) for each massage therapist as well the front desk associates.
- Skills Used:
- I demonstrated customer service skills, sale strategies, such as building rapport with potential clients and getting to know the current clientele. Math is a huge factor when calculating the month to date percentages.
Front desk associate
5 Months- Responsibilities:
- I answer incoming calls to the fitness center, if I cannot provide the correct information to the member on the phone I transfer the call to the appropriate department.Check in every member that walks through the door, scanning each membership card into the computer. If someone walks into the fitness center who is not a member, I call a member engagement advisor to the front desk to greet and walk the potential member to their office. I also maintain a checklist during my shift. The checklist includes keeping the front area and lobby clean as well as keeping all paperwork stocked in the filing folders. I answer any questions a member may have about the club. Many members ask where certain classes are located, what are the hours for the pools, add on inquiries, changing credit card information, processing membership dues, adding/ removing members, all guest inquiries, as well as general questions about the gym.
- Accomplishments:
- I have the ability to give members a positive experience by making the club look spectacular to make the member feel they are getting what they pay for monthly. I provide great customer service, reassuring guests I can fix what issue they may have and keeping a smile on my face to help boost the experience and confidence for the member.
- Skills Used:
- Multi tasking, ability to maintain a great attitude when business may not be smooth, understanding the client is always right, keeping a clean and organized work space, providing excellent customer service by going the extra mile for each member and potential member
Sales Associate
5 Months- Responsibilities:
- I greet every customer that walks into the store with a friendly welcome. I maintain a clean environment, with a friendly attitude. Many customers may not know what they want to buy for certain event, part of my job is assisting these customers with options of what I feel fits their taste.
- Accomplishments
- I love being able to help customers find what they were looking for, as well as them feeling good wearing it.
- I am personable, outgoing, kind, observant and on time.
- Direct marketing
5 Months
- Plano, TX December 2013 to May 2014
- Responsibilities:
- I work various events sampling our alcohol products as well as handing out merchandise. These promotions are normally held at events such as fc Dallas soccer or texas rangers.
- Accomplishments:
- I love meeting new people, I was working for this company not long after I moved to Texas, it was a great way to meet the citizens of Texas.
- Skills Used:
- Customer service, humor, comedian, kind, open minded
Active Product Sales
1 Year- Panama City Beach, FL
- Traveled to various Anheuser Busch clients for product marketing Helped with the product distribution at various client locations Active Product Sales
- Represented Anheuser Busch in a positive confident manner
Booking agent/sales representative
3 Years- Answered up to 800 client reservation phone calls a day in the corporate office for either the marina or water sport entertainment activities
- Worked several beach locations to help sell the companies water sport activities
- Actively sold "thrill rides" face-to-face on a daily basis
- Required to have excellent accounting skills to deal with the mass daily cash flow
Business Entrepreneur Ashley Goode
2 Years- Answered business calls and coordinated the calendar
- Returned emails/faxes inquiring Panama City Living subscriptions rates Delivered awards and necessary paperwork to clients and local businesses Delivered the Magazines to subscribers
- Assisted with various sales and customer services activities for the company
Manager
3 Years 4 Months- Led store operations, aligning daily priorities with sales, service, and visual standards.
- Coached team members on client engagement, product knowledge, and service recovery.
- Managed scheduling, labor coverage, and task execution to support peak traffic periods.
- Monitored inventory integrity, replenishment, and cycle counts to maintain stock accuracy.
- Resolved client concerns promptly, protecting service quality and brand loyalty.
- Directed merchandising execution, ensuring brand presentations met company guidelines.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Receptionist/telemarketer/appointment setter
1 Year- Cold called several thousand prospects
- Setting demo appointments (introductions to the rainsoft product) Followed up on existing clients and new leads
- Presented new product proposals to existing customers
- Scheduled maintenance appointments
- Helped with customer service issues arising out of their system malfunctions
Education
High school diploma - Customer Service
Skills
Sales
Customer Service
Telemarketing
Front Desk
Personal Assistant Experience
Time Management
Microsoft Excel
Administrative experience
Microsoft Word
Microsoft Office
Clerical Experience
Flexibility
Reliability
Problem-solving
Medical office experience
Medical terminology
English
Communication skills
Equine experience
Cheerleading
Personal Information
- Title: Personal assistant - Shale Energy LLC., Mineral Interest Oil Company
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
Driver's License
Section name
- I have recently moved back to my home state in Louisville, KY.
- I have a variety of experience in customer service & eager to start a new career!
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Timeline
Receptionist Administrator
Beach Dermatology
12.2025 - CurrentRead More
Manager
Sephora
02.2022 - 06.2025Read More
Urgent Care Receptionist
Emerald Coast Urgent Care
10.2019 - 02.2021Read More
Personal assistant
Shale Energy LLC., Mineral Interest Oil Company
04.2019 - 02.2020Read More
Sales Consultant
GATEWAY BUICK GMC
03.2018 - 03.2019Read More
Retail Specialist
The Art of Simple
08.2017 - 02.2018Read More
Accounting Clerk
Stonebriar Chevrolet
01.2017 - 05.2017Read More
Lead lifestyle consultant
Massage Heights
12.2014 - 04.2016Read More
Front desk associate
LifeTime Fitness and Athletics
05.2014 - 10.2014Read More
Sales Associate
Firefly gift boutique
12.2013 - 05.2014Read More
Rockstar promotions co
12.2013 - 05.2014Read More
Active Product Sales
Anheuser Busch
01.2011 - 01.2012Read More
Booking agent/sales representative
Adventures at Sea Coastal Parasail
01.2009 - 01.2012Read More
Business Entrepreneur Ashley Goode
Adventures at Sea Coastal Parasail
01.2009 - 01.2011Read More
Receptionist/telemarketer/appointment setter
Rainsoft
01.2008 - 01.2009Read More
Grayson County High School
High school diploma from Customer Service
Read More