AMANDA WHALEY
Portland,OR
Summary
Enthusiastic management professional successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
E-Commerce Manager
Safeway.com
10.2020 - 01.2024
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Compiled and analyzed data, worked with team to determine approaches to improve sales and performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Boosted team performance by developing customer service training materials and conducting service training.
Caregiver, Hospice Volunteer
State Of Oregon Adult & Family Services
05.2013 - 07.2020
- Assisted with daily living activities and household chores. Handled incoming mail, bills and invoices and completed appropriate actions.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Person In Charge, Safety Coordinator
Safeway Inc.
09.2006 - 05.2015
- Directed initiatives to improve work environment, company culture or overall business strategy at several locations and opening of 3 new stores
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Conducted investigations into incidents and reported on findings.
Education
High School Diploma - General Studies
Cleveland High School
Portland, OR 09.2001 - 05.2006
Associate Of Applied Science - Business Management
Portland State University
Portland, OR 03.2024 - Current
Skills
- Microsoft Office Suite
- Operational Efficiency
- Customer Service
- Bookkeeping
- Visual Merchandising
- Payroll Administration and Timekeeping
Timeline
Associate Of Applied Science - Business Management
Portland State University
03.2024 - Current
E-Commerce Manager
Safeway.com
10.2020 - 01.2024
Caregiver, Hospice Volunteer
State Of Oregon Adult & Family Services
05.2013 - 07.2020
Person In Charge, Safety Coordinator
Safeway Inc.
09.2006 - 05.2015
High School Diploma - General Studies
Cleveland High School
09.2001 - 05.2006
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