Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefits
20
years of professional experience
5
years of post-secondary education
Enthusiastic management professional successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Work History
Office Manager
2 Years 8 Months
Ken's Handyman Service | 02.2024 - Current
Streamlined office operations by implementing efficient scheduling and resource allocation processes.
Oversaw budget tracking and estimates preparation to enhance financial forecasting. Managed invoice processing and expense monitoring to maintain fiscal integrity.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Spearheaded community outreach initiatives, improving company's local reputation and engagement.
E-Commerce Manager
3 Years 3 Months
Safeway.com | 10.2020 - 01.2024
Consistently met deadlines and quality goals for accuracy and timeliness.
Compiled and analyzed data, worked with team to determine approaches to improve sales and performance.
Managed schedules, accepted time off requests and found coverage for short shifts.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Boosted team performance by developing customer service training materials and conducting service training.
Caregiver, Hospice Volunteer
7 Years 2 Months
State Of Oregon Adult & Family Services | 05.2013 - 07.2020
Assisted with daily living activities and household chores. Handled incoming mail, bills and invoices and completed appropriate actions.
Transported individuals to events and activities, medical appointments, and shopping trips.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Person In Charge, Safety Coordinator
8 Years 8 Months
Safeway Inc. | 09.2006 - 05.2015
Directed initiatives to improve work environment, company culture or overall business strategy at several locations and opening of 3 new stores
Managed inventory control, cash control, and store opening and closing procedures.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Conducted investigations into incidents and reported on findings.
Education
High School Diploma - General Studies
Cleveland High School | Portland, OR | 09.2001 - 05.2006
Associate Of Applied Science - Business Management
Portland State University | Portland, OR | 03.2024 - Current
Skills
Microsoft Office Suite
Operational Efficiency
Customer Service
Bookkeeping
Visual Merchandising
Payroll Administration and Timekeeping
Timeline
Portland State University
Associate Of Applied Science from Business Management