Amanda Wilke
La Porte,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Northwest Health LaPorte Hospital
Laporte, IN
05.2007 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Implemented innovative methods for streamlining the customer service process.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Worked collaboratively with team members to achieve goals.
- Participated in training sessions to enhance skills and knowledge.
- Consistently met or exceeded performance metrics and targets.
- Attended regular team meetings to discuss best practices.
Customer Service Representative
Northwest Health LaPorte Hospital
LaPorte, IN
05.2007 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Performed administrative duties such as filing, faxing, photocopying.
- Maintained accurate records of services provided during each visit or procedure.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Reviewed patient accounts for accuracy on a regular basis.
- Greeted patients upon arrival and directed them to the appropriate area.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Maintained a clean and organized reception area.
- Ensured accuracy of all data entered into computer system.
- Greeted patients and visitors in a courteous and professional manner.
- Actively participated in team meetings and training sessions.
- Assisted with scheduling outpatient appointments.
- Scheduled patient appointments and procedures.
- Answered patient questions and fielded complaints to resolve issues.
Education
High School Diploma -
Marquette High School
Michigan City, IN06-1998
Skills
- Paperwork Processing
- Account updating
- Appointment Scheduling
- Report Generation
- Data Collection
- Data Entry
- Inbound and Outbound Calling
- Multi-Task Management
- High-energy attitude
- Customer Service
Timeline
Customer Service Representative
Northwest Health LaPorte Hospital
05.2007 - Current
Customer Service Representative
Northwest Health LaPorte Hospital
05.2007 - Current
High School Diploma -
Marquette High School
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