Amanda Wilkin
Orlando,FL
Summary
Relocating to NYC-
Detail-oriented former Division 1 student-athlete with over 8 years of professional experience in account management, B2B sales, hospitality management. Expertise includes delivering exceptional customer service, driving sales growth, and implementing process improvements to enhance operational efficiency. A strong background in relationship building and strategic problem-solving aims to contribute to a dynamic healthcare tech company in NYC. Committed to developing innovative solutions that improve patient outcomes and streamline healthcare delivery.
Overview
10
10
years of professional experience
Work History
Partner Success Manager, Enablement
VaxCare
Orlando, FL
05.2025 - Current
- Oversaw management of 70+ virtual accounts, delivering business reviews and sharing data insights.
- Implemented data-driven solutions that improved client engagement and satisfaction rates.
- Coordinated travel to North American clinics 3/4 weeks each month, focusing on training, setup and effective communication of ongoing issues to internal teams.
- Year 1: Led end to end Go Live training for 3+ healthcare systems and 75+ clinics.
- Designed and executed training initiatives for office managers and providers, focusing on skill development and knowledge enhancement.
- Served as Voice of the Partner (VOP), fostering continuous client engagement and collaborating with cross-functional teams to enhance product adoption.
- Utilizing Power BI, Salesforce, Totango and Excel.
- Territory: North America
Client Service Specialist
Trane Technologies
02.2024 - 05.2025
- Responsible for handling all aspects of the Service Agreement Renewal process for key accounts
- Coordinate the transition of projects from Sales to Operations within enterprise business systems
- Collaborating with Account Managers creating/maintaining Salesforce dashboards
- Creating/submitting Bid packages to potential or current service customers
Business Development Manager
Advance Industrial Mechanical (A.I.M.)
10.2022 - 02.2024
- Responsible for growing net new business in Central Florida market from ground up.
- Selling HVAC preventative maintenance contracts and specialty projects to Airports, Hospitals, Universities, Municipalities, Hotels, Office Space, Factories, and Industrial spaces.
- Build trust with Property Managers, Owners, Engineers, Developers and Maintenance Directors.
- Proposed + $2 Million worth of contracts in first 6 months
Associate District Manager – Small Business Consultant
ADP (Automatic Data Processing)
Maitland, Florida
09.2019 - 01.2021
- Year 1: Achieved 110% of sales quota
- Facilitated virtual and in-person meetings with key decision makers to educate and promote technology solutions.
- Engaged with key decision makers and C-suite executives via direct outreach and networking events to foster collaboration and drive initiatives.
- Executed onboarding processes for new accounts to enhance user proficiency and satisfaction.
Associate Account Manager – Disney Swan and Dolphin Resort
Towne Park (Hospitality Management)
Kissimmee, FL
01.2016 - 09.2019
- Implemented training programs for 20+ new hires, focusing on leadership development and progress assessment throughout thehiring period.
- Directed customer service initiatives as site leader, achieving over 90% average scores year-to-date.
- Directed operational activities for over 60 team members in parking and bell services to optimize service delivery.
- Oversaw logistics of room deliveries and maintained meticulous records of invoice slips for streamlined operations.
Education
Bachelor of Science - Sport Exercise Science, Minor in Coaching
University of Central Florida
Orlando, FLSkills
- Salesforce
- Totango
- EHR Systems
- Power BI
- Tableau
- Microsoft Office Suite
- KPI tracking and analysis
Skills
- Training and education delivery
- Building long-term partner relationships
- Customer Retention and satisfaction
- Strategic Account management
- Conflict resolution
- Clinic workflow optimization
- Cross functional coordination
Timeline
Partner Success Manager, Enablement
VaxCare
05.2025 - Current
Client Service Specialist
Trane Technologies
02.2024 - 05.2025
Business Development Manager
Advance Industrial Mechanical (A.I.M.)
10.2022 - 02.2024
Associate District Manager – Small Business Consultant
ADP (Automatic Data Processing)
09.2019 - 01.2021
Associate Account Manager – Disney Swan and Dolphin Resort
Towne Park (Hospitality Management)
01.2016 - 09.2019
Bachelor of Science - Sport Exercise Science, Minor in Coaching
University of Central Florida
NCAA Athletic Involvement
University of Central Florida Athletics - Women’s Soccer Team
- Devoted 45+ hours per week to athletics in addition to being a full-time student, Conference Champions in Conference USA and the American Athletic Conference, Voted American Athletic Conference All-Tournament Team & Scholar Athlete, Part of a team representing 10+ states and 7+ countries.