Amanda Williams
Ragley ,LA
Summary
Adaptable professional with extensive experience in banking and customer service. Proven ability in training and mentoring staff while enhancing operational efficiencies. Skilled in managing complex transactions. Goal-oriented with a focus on achieving results.
Overview
24
24
years of professional experience
Work History
Deposit Services Supervisor
First Federal Bank of Louisiana
Lake Charles
04.2022 - Current
- Provides direction and insight to the daily flow in efficiencies of the department while keeping up with regulations policies, procedures, and training materials.
- Provides customer service support to bank customers as well as internal bank departments concerning wire transfers.
- Reviews and confirms various supporting documents that accompany wire request for accuracy, authenticity, and ties to various bank network systems.
- Communicates with the accounting department to assist in monitoring daily federal reserve, cash balance.
- Prepares reports for management and Board of Directors as needed.
- Assist in audits disaster, recovery, and the retrieval of vital records
- Supervises the overdraft protection program.
- Overseas and monitors balance of assigned GL accounts.
Dental Assistant
Dr Grimball
Sulphur,LA
01.2022 - 03.2022
- Assisted in patient preparation and comfort during dental procedures.
- Managed sterilization of instruments to ensure compliance with safety standards.
- Supported dentist in various treatments, enhancing workflow efficiency.
- Educated patients on oral hygiene practices and post-treatment care.
Personal Banker
Chase Bank
Moss Bluff LA
07.2002 - 04.2021
- Cultivated strong customer relationships through personalized banking solutions and exceptional service.
- Analyzed client financial needs to recommend products and services that enhance customer satisfaction.
- Guided clients in navigating digital banking tools, increasing user engagement and efficiency.
- Implemented strategies to enhance cross-selling opportunities, improving overall branch performance.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Cross-sold bank products and services to meet customer needs and provide options.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Processed deposits, withdrawals and account transfers accurately.
- Balanced cash drawers and vault accounts on daily basis.
Education
High School Diploma -
Brookeland ISD
Brookeland, TX05.1999
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Deposit Services Supervisor
First Federal Bank of Louisiana
04.2022 - Current
Dental Assistant
Dr Grimball
01.2022 - 03.2022
Personal Banker
Chase Bank
07.2002 - 04.2021
High School Diploma -
Brookeland ISD