Amanda Willie
San Felipe Pueblo
Summary
Detail-oriented Client Service Associate experienced in delivering exceptional customer experiences. Utilized strong organizational skills to manage diverse client needs effectively. Committed to contributing hard work and dedication in a new role.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
National Storage Affiliates
Albuquerque
02.2024 - 08.2025
- Manage multiple properties in different cities.
- Securing all units and protecting tenants' units.
- Provide excellent customer service.
- Securing all units and protecting tenants' units.
- Managed office opening and closing procedures, overseeing bank deposit processes.
- Conducted collection calls to secure timely payments from clients.
- Prepared units for sale through thorough cleaning and maintenance.
- Assisted in managing daily operations of storage facilities.
Customer Service Consultant
FedEx
Albuquerque
10.2022 - 02.2024
- Assisted customers with inquiries about shipping options and services.
- Educated customers on tracking shipments and delivery timelines.
- Provided support during peak periods to ensure timely responses to customer needs.
- Facilitated the completion of print orders, including brochures and business cards, to meet customer specifications. such as brochures, business cards, invitations and etc.
Customer Service Cashier
Wal-Mart
Santa Fe
01.2018 - 07.2022
- Responded to customer complaints and merchandise returns as a money center associate, facilitating effective resolutions.
- De-escalated upset and angry consumers, fostering calm communication to achieve satisfactory resolutions to complaints.
- Processed returns and exchanges for customer satisfaction at the service desk.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Established proficiency in maintaining accurate checks and balances for financial transactions.
- To performed bill pay, money order, transfer money and check cashing.
- Resolved customer complaints promptly, enhancing satisfaction and building customer loyalty.
- Trained new cashiers on register operations and customer service protocols effectively.
- Assisted customers with purchases and product inquiries at the checkout.
Education
Accounting Program - Diploma
Central New Mexico Community College
Albuquerque, NMHigh School Diploma -
Santa Fe Indian School
Santa Fe, New MexicoIntegrated Studies -
Central New Mexico Community College
Albuquerque, NMSkills
- Property Management Certification
- Property management tools
- Lease Negotiation
- Tenant Relations
- Accounts Payable
- Bank Reconciliation
- Cash handling
- Balancing cash drawers
- Management
- Inventory Management
- Customer inquiry handling
- Customer relationship
- Effective communication
- Phone communication
- Time management
- Appointment scheduling
- Organizational skills
- Administrative experience
- Office management
- Leadership abilities
- Microsoft Office
- Computer literacy
- Banking
- Accounting experience
- Exceptional service
- Tenant Relations
- Office management
- Contract preparation
- Computer skills
Additional Information
Authorized to work in the US for any employer
Timeline
Assistant Property Manager
National Storage Affiliates
02.2024 - 08.2025
Customer Service Consultant
FedEx
10.2022 - 02.2024
Customer Service Cashier
Wal-Mart
01.2018 - 07.2022
Accounting Program - Diploma
Central New Mexico Community College
High School Diploma -
Santa Fe Indian School
Integrated Studies -
Central New Mexico Community College