ROBIN JONES
Summary
Motivated Customer Service Professional skilled in providing exceptional service and enhancing company value. Leveraged strong decision-making, communication, and teamwork abilities to contribute effectively within fast-paced environments. Focused on continuous growth and adaptability to meet company expectations and achieve success.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
Work History
ASSISTANT PROPERTY MANAGER
JONES REALTY
Chicago
01.2018 - Current
- Facilitated lease agreements, ensuring compliance with property regulations and tenant satisfaction.
- Assisted in the preparation of property budgets and financial reports.
- Conducted property inspections to ensure standards were met consistently.
- Addressed tenant complaints regarding maintenance issues, resolving them promptly to enhance tenant experience.
- Scheduled maintenance services, coordinating with vendors to complete repairs efficiently.
- Monitor site for tenant's safety & security
- Maintained accurate records of tenant information and property transactions.
- Set team goals and deadlines for department projects
CUSTOMER SRVC REP
ROSEBUD ON RUSH
Chicago
09.2023 - 01.2026
- Acquired bartending skills to enhance service flexibility.
- Facilitated customer inquiries and processed payments to enhance customer satisfaction.
- Partnered with team members to streamline service delivery and enhance customer experience.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Collaborated with team members to improve service delivery efficiency.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Resolved customer complaints professionally to maintain positive relationships.
- Supported co-workers during peak times to enhance customer service.
- Participated in training sessions to improve overall job.
HOUSEKEEPING
HOTEL CHICAGO
Chicago
01.2022 - 10.2024
- Ensured guest satisfaction by thoroughly cleaning 13 to 17 rooms each day, which included bed-making and linen changes.
- Performed cleaning and sanitizing of hotel and guest rooms to maintain high cleanliness standards.
- Replenished toiletries and towels, vacuumed floors, and emptied trash bins to maintain cleanliness.
- Performed housekeeping tasks including cleaning toys and equipment to ensure a safe and hygienic environment.
- Performed light housekeeping tasks including laundry, vacuuming and dusting.
- Organized supplies for efficient distribution among housekeeping personnel.
Food Server Assistant
OCEAN PRIME STEAK AND SEAFOOD
Chicago
11.2021 - 01.2024
- Assisted servers with food and beverage delivery to improve overall guest experience.
- Greeted customers and provided menus.
- Organized and set up dining tables for reservations and special events to create a welcoming atmosphere.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Trained new food server assistants on restaurant policies and procedures to ensure compliant service.
- Followed health and safety standards in food handling and service practices.
WAITRESS
FOGO DE CHAO
06.2018 - 03.2022
- Delivered exceptional customer service, enhancing guest experience in fast-paced dining environment.
- Upsold menu items to enhance guest satisfaction and increase sales potential.
- Addressed guest complaints swiftly, contributing to consistently positive dining atmosphere.
- Recorded customer orders accurately and served beverages promptly.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed cash and handled payments accurately, maintaining efficiency during busy service periods.
- Trained new staff on company standards and best service practices effectively.
- Served alcoholic beverages responsibly in accordance with state law.
CUSTOMER SRVC REP
ILLINOIS TOLLWAY CALL CTR
03.2017 - 04.2021
- Resolved customer complaints professionally, demonstrating empathy and understanding to address concerns effectively.
- Processed customer billing inquiries efficiently.
- Reviewed payment plans and options to assist customers in making informed decisions.
- Handled price inquiries for various services.
- Provided product information to customers to enhance their understanding.
- Achieved daily performance goals set by management, contributing to overall team success.
Education
BNA Certification Certified Phlebotomist - Nursing
CHICAGO STATE- HAROLD WASHINGTON Malcom X College
Chicago, IL 02.2015 - 05.2026
high school diploma - General Studies
Mather High School
Chicago, IL 08.2010 - 05.2012
Skills
- Property management
- Property inspections
- Vendor coordination
- Inventory
- Basset certification
- Bar training
- Data entry
- Outlook POS
- Microsoft Word
- Filing
- Computer trained
- Safety compliance
- Customer Service
- Conflict resolution
- Communication skills
- Community development
References
- Shirnise Hubbard, Security Technician 2, 317-987-7668
- Lattisha Watts, mentor & Senior Nurse, 773-936-6674
- Shumira Akins business owner & Mentor , 317-340-5735
- Robert Vaughn business owner mentor 312-804-1667
- Julia 720-278-9765 chef business owner mentor
Timeline
CUSTOMER SRVC REP
ROSEBUD ON RUSH
09.2023 - 01.2026
HOUSEKEEPING
HOTEL CHICAGO
01.2022 - 10.2024
Food Server Assistant
OCEAN PRIME STEAK AND SEAFOOD
11.2021 - 01.2024
WAITRESS
FOGO DE CHAO
06.2018 - 03.2022
ASSISTANT PROPERTY MANAGER
JONES REALTY
01.2018 - Current
CUSTOMER SRVC REP
ILLINOIS TOLLWAY CALL CTR
03.2017 - 04.2021
BNA Certification Certified Phlebotomist - Nursing
CHICAGO STATE- HAROLD WASHINGTON Malcom X College
02.2015 - 05.2026
high school diploma - General Studies
Mather High School
08.2010 - 05.2012