Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Your Name

Summary

Dynamic and results-oriented professional with extensive experience in property and medical management, notably with Brazos Residential Management. Excelled in tenant relations and property maintenance, enhancing operational efficiency by 30%. Skilled in database management and relationship building, demonstrating a proven track record of exceeding employer expectations through strategic planning and effective communication.

Overview

13
13
years of professional experience

Work History

Assistant Property Manager

Brazos Residential Management
09.2024 - Current

Markets the property as directed, input invoices, maintains organized resident and applicant files at all times to remain compliance, Does daily weekly and monthly reports.

make sure we stay in monthly budget.

Make sure the property is maintained well.

Follows up with delinquency, evictions, bad debt write offs.

Leasing Consultant

Cardinal Group Management
01.2024 - 09.2024
  • Enhanced property exposure with focused promotion plans.
  • Negotiated lease terms effectively to meet both tenant and management needs.
  • Conducted property tours for prospective tenants to highlight unique features.
  • Provided personalized assistance for tenant inquiries to enhance satisfaction.
  • Increased property visibility through targeted marketing strategies.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Verified tenant incomes and other information before accepting lease applications.

Medical Assistant II

Baylor Scott and White Regional Medical Center
06.2018 - 01.2024
  • Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
  • Instructed patients on post-procedure care to support recovery and adherence to medical advice.
  • Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
  • Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.

Medical Assistant

Texas Family Fitness
08.2016 - 01.2018
  • Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.

  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
  • Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.

Telemarketer

State Farm
03.2014 - 12.2015
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Completed daily and weekly sales reporting using assigned tools.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
  • Followed up with customers to solicit further sales.
  • Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.

Sales Associate

Metro PCS
05.2012 - 05.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School Diploma -

Memorial Pathway Academy
Garland, TX
06.2013

Skills

  • Strong communication skills
  • Telephone and email
  • Tenant issue resolution
  • Relationship building and rapport
  • Leasing and sales
  • Unit inspection
  • Staff management
  • Property management
  • Payment collection
  • Onsite tours
  • Property inspections
  • Payment management
  • Rent collection
  • Housing regulations
  • Policy enforcement
  • Records management
  • Appointment scheduling
  • Property inspection
  • Business processes and procedures
  • Showing and leasing of units
  • Contract negotiation
  • Emergency response planning
  • Property management expertise
  • Property maintenance
  • Activity planning
  • Issue escalation
  • Database management
  • Cash management
  • Marketing and advertising
  • Digital marketing
  • Training and mentoring
  • Technical aptitude
  • Building maintenance
  • Record keeping
  • Security deposit refunds
  • Accounting oversight
  • Vacant unit monitoring
  • Point-of-sale system
  • Multi-family property management
  • Critical thinking
  • Administrative leadership
  • Relationship building
  • Monthly fee and payment collection
  • Decision-making
  • Financial budgeting and reporting
  • Creative and adaptable
  • Violation resolution
  • Personnel management
  • Microsoft office
  • Employee motivation and guidance
  • Disturbance handling
  • Staff coordination
  • Clear communication
  • Client relations
  • Deposits management
  • Work planning
  • Maintenance management
  • Vacancy marketing

Languages

Spanish
Full Professional

Timeline

Assistant Property Manager

Brazos Residential Management
09.2024 - Current

Leasing Consultant

Cardinal Group Management
01.2024 - 09.2024

Medical Assistant II

Baylor Scott and White Regional Medical Center
06.2018 - 01.2024

Medical Assistant

Texas Family Fitness
08.2016 - 01.2018

Telemarketer

State Farm
03.2014 - 12.2015

Sales Associate

Metro PCS
05.2012 - 05.2015

High School Diploma -

Memorial Pathway Academy