Kianna Watkins
Charlotte,NC
Summary
Experienced with tenant relations, property maintenance, and lease administration. Utilizes strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Drucker and Falk
Charlotte, NC
02.2026 - Current
- Assisted in managing daily operations of property portfolio, ensuring tenant satisfaction and retention.
- Coordinated maintenance requests, liaising with vendors to expedite service and maintain property standards.
- Facilitated lease administration processes, including renewals and compliance monitoring for regulatory requirements.
- Developed and maintained positive relationships with tenants, addressing inquiries and resolving issues promptly.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Assistant Community Manager
SL Nusbaum Realty Co
Suffolk, VA
09.2022 - 02.2026
- Had a high approval rating and customer loyalty percentage.
- Collected rent and kept track of resident payments and information in OneSite.
- Maintained a high customer approval rating as a result of dynamic service, exemplary support, and interpersonal communication.
- Gave prospective tenants a tour of the property and provided them with a wealth of information about its key features.
- Encouraged potential tenants to fill out applications following property tours.
- Execute new lease agreements and coordinate move-in processes.
- Market all rental listings through open houses and individual showings.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Leasing Consultant
The Franklin Group
Newport News, VA
07.2021 - 09.2022
- Presenting apartments to prospective clients in persuasive manner.
- Assisting residential landlords in discovering suitable tenants.
- Manage all leases from potential and existing clients.
- Resolved tenant disputes in the most efficient way possible.
- Coordinate and schedule lease application, and adhere to compliance requirements.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Customer Service Representative
Russell's Heating Cooling Plumbing & Electric
Chesapeake, VA
06.2019 - 07.2021
- Outline charges for all customer services, take customer billings, fix billing issues.
- Take accurate information such as change of address records and make available service orders.
- Used a consultative sales approach to understand customer needs and make relevant recommendations.
- Provided each customer with exceptional service by listening to their concerns and answering their questions.
Customer Service Representative
Ibex Global
Hampton, VA
04.2017 - 06.2019
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
- Provided customers with advice and assistance, paying special attention to their specific needs or desires.
- Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions.
- Looked at account and service histories to see if there were any patterns, and then used the information to prevent future problems.
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Answered customer calls promptly to avoid long wait times on hold.
Education
High School Diploma -
Churchland High School
Portsmouth, VA06-2016
Associate of Applied Science - Business Management
Paul D Camp
Suffolk Virginia06-2027
Skills
- Property management
- Payment processing
- Creative problem solving
- Administrative support
- Interpersonal and written communication
- Strong verbal communication
- Technical support
- Data entry
- Customer service
- International sales support
- Multi-line phone talent
- Training and development
- Leasing and sales
- Application verification
- Property management
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
Timeline
Assistant Property Manager
Drucker and Falk
02.2026 - Current
Assistant Community Manager
SL Nusbaum Realty Co
09.2022 - 02.2026
Leasing Consultant
The Franklin Group
07.2021 - 09.2022
Customer Service Representative
Russell's Heating Cooling Plumbing & Electric
06.2019 - 07.2021
Customer Service Representative
Ibex Global
04.2017 - 06.2019
High School Diploma -
Churchland High School
Associate of Applied Science - Business Management
Paul D Camp