Amanda Willmann
Trenton,IL
Summary
Determined professional with an engaging personality displaying a courteous attitude to both employees and customers. Committed to providing a high level of service and for finding ways to improve processes. Dependable Rural Carrier always arriving for work neat, organized and with professional attitude. Hardworking self-motivator handling all mail duties with enthusiasm and energy.
Overview
19
19
years of professional experience
Work History
Rural Carrier
United States Postal Service
04.2014 - Current
- Enhanced customer satisfaction by delivering mail and parcels accurately and efficiently.
- Reduced delivery errors by maintaining an organized and up-to-date route sheet system.
- Improved overall efficiency with proper vehicle maintenance and timely repairs.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
Restaurant Manager
Subway
01.2005 - 02.2014
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Education
Associate of Applied Science - Accounting
Kaskaskia College
Centralia, IL12.2012
Skills
- Relationships and rapport
- Address deciphering
- Postal law knowledge
- Safe Driving
- Issue Reporting
- Incident Reporting
- Undeliverable mail handling
- Package handling
- Route Planning
- Postal regulations knowledge
- Mail delivery procedures
- Postal regulations
- Dependability
- Prioritization
- Active Listening
- Schedule Management
- Analytical Skills
- Time management abilities
- Multitasking
- Organizational Skills
Timeline
Rural Carrier
United States Postal Service
04.2014 - Current
Restaurant Manager
Subway
01.2005 - 02.2014
Associate of Applied Science - Accounting
Kaskaskia College