Amanda Wiltse
Blue Earth,MN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
House Cleaner
MWCleanings
Blue Earth, MN
10.2015 - Current
- Owner and operator of MWCleanings, I have cleaned for over 100+ homes in Faribault County and surrounding areas. Customers request an allotted amount of time, in which whole house cleaning or partial house cleaning takes place. Very detailed cleaning including but not limited too: dusting of objects, moving objects from shelves to dust, moving of furniture and chairs. Trash taken out, laundry done if requested . Interacted with customers pleasantly and their requests.
- Also in charge of all book work, billing, schedules and new customers.
- Implement new ideas to customers in regards to furniture changes and or organizing thoughts.
Waitress Supervisor
Country Kitchen Restaurant
Blue Earth, MN
05.2004 - 12.2018
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Monitored cash register operations during shifts for accuracy of transactions.
Circulation Manager
Faribault County Register
Blue Earth, MN
10.2008 - 09.2015
- Developed and implemented procedures to improve the circulation department's efficiency.
- Assisted patrons with locating items in the collection and answered reference questions related to collections or services.
- Identified opportunities for improving customer service policies and procedures.
- Coordinated with other departments within the organization to ensure that all policies were followed consistently.
- Resolved any customer complaints quickly and efficiently.
Education
GED -
Blue Earth Area High School
Blue Earth, MN08-2000
Some College (No Degree) - Health Care Management
South Central College
Mankato, MNSome College (No Degree) - Health Information Technology
Minnesota State Community And Technical College
Fergus Falls, MNSkills
- Customer Service
- Complex Problem-Solving
- Excellent Work Ethic
- Task Delegation
- Customer service-focused
- Quality Assurance
- Relationship Building
- Work Orders
- Continuous Improvement
- Time Management
- Reliability
Timeline
House Cleaner
MWCleanings
10.2015 - Current
Circulation Manager
Faribault County Register
10.2008 - 09.2015
Waitress Supervisor
Country Kitchen Restaurant
05.2004 - 12.2018
GED -
Blue Earth Area High School
Some College (No Degree) - Health Care Management
South Central College
Some College (No Degree) - Health Information Technology
Minnesota State Community And Technical College