Amanda Wiseley
DeWitt
Summary
Dedicated Patient Access Representative with expertise in patient registration, insurance verification, and appointment scheduling. Focused on optimizing patient processes and ensuring HIPAA compliance to improve overall care delivery. Strong communicator committed to enhancing patient experiences and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Access Representative
McLaren Medical Group
Grand Ledge
10.2025 - Current
- Collected patient information and verified insurance details accurately.
- Scheduled appointments efficiently using electronic health record systems.
- Answered incoming calls and addressed inquiries professionally and promptly.
- Managed patient check-in and check-out processes smoothly.
- Provided support to medical staff by coordinating patient flow effectively.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Assisted with scheduling outpatient appointments.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Actively participated in team meetings and training sessions.
- Assisted with preparing daily cash reports for accounting department.
- Assembled registration paperwork and placed identification bands on patient.
- Followed up on unpaid claims in a timely manner.
911 Operator
Shiawassee County Sheriff Office
Owosso
12.2024 - 10.2025
- Operated multi-line phone systems to receive emergency calls.
- Dispatched law enforcement and emergency services promptly and efficiently.
- Communicated effectively with callers to assess their needs and gather information.
- Utilized computer-aided dispatch software for incident tracking and reporting.
- Collaborated with team members to manage high-pressure situations calmly.
- Ensured compliance with local protocols during emergency response operations.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Utilized mapping software programs to determine exact locations of reported incidents.
- Stayed current on training requirements mandated by departmental policies regarding emergency response protocols.
- Assisted dispatchers with routing calls correctly when multiple operators were handling simultaneous emergencies.
- Ensured compliance with federal laws governing access to confidential information related to 911 operations.
Patient Access Representative
Michigan Medicine, University of Michigan Hospital
Ann Arbor
09.2022 - 12.2024
- Assisted patients with navigating hospital services and resources.
- Answered incoming calls and addressed inquiries professionally and promptly.
- Provided support to medical staff by coordinating patient flow effectively.
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Patient Care Technician
Mclaren Health Care
Maumee
06.2020 - 09.2022
- Assisted nursing staff with patient care and daily living activities.
- Monitored vital signs and documented changes in patient conditions.
- Maintained clean and safe patient environments in compliance with health standards.
- Supported patients during mobility exercises and physical therapy sessions.
- Communicated effectively with patients to address concerns and provide support.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Observed changes in patients' conditions and reported any abnormalities to the RN on duty.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Instructed new employees on proper techniques of performing daily tasks.
- Planned and served meals and snacks to patients according to prescribed diets.
Patient Care Technician ICU
Promedica Bixby Hospital
Adrian
07.2017 - 06.2020
- Maintained cleanliness and safety of patient rooms and equipment.
- Collaborated with healthcare professionals to develop patient care plans.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Turned and repositioned bedridden patients to prevent bedsores.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Inpatient Unit Clerk
Promedica Bixby Hospital
Adrian
02.2012 - 06.2017
- Managed patient admissions and discharges efficiently in a fast-paced hospital environment.
- Coordinated communication between medical staff and patients for optimal care delivery.
- Maintained accurate patient records using electronic health record systems effectively.
- Assisted in scheduling tests and procedures for patients according to established protocols.
- Maintained confidentiality regarding all patient information in accordance with HIPAA regulations.
- Prepared admission packets containing all necessary forms for new patients entering the facility.
- Responded to requests for medical records from outside sources such as insurance companies or law firms.
- Reviewed daily census reports and updated bed availability on internal tracking systems.
- Performed data entry of patient information into electronic health record system.
- Generated discharge summaries that included detailed instructions for post-hospitalization care.
- Supported the implementation of new healthcare technologies and systems.
- Trained new unit clerks and volunteers, fostering a collaborative and knowledgeable team environment.
- Processed doctor's orders, ensuring timely execution of tests and medication administration.
Certified Nursing Assistant
Lenawee Medical Care Facility
ADRIAN
04.2005 - 02.2012
- Assisted residents with daily living activities and personal hygiene tasks.
- Maintained a clean and safe environment for residents and staff.
- Documented patient care activities accurately in medical records.
- Communicated effectively with residents, families, and interdisciplinary teams.
- Provided emotional support to residents during difficult times or transitions.
- Trained new staff on facility policies and resident care procedures.
- Answered call lights promptly and responded to patient needs accordingly.
Education
High School Diploma -
Tecumseh High School
Tecumseh, MI06-2003
Some College (No Degree) - Nursing
Owen's Community College
Rossford, OHSkills
- Patient registration
- Insurance verification
- Electronic health records
- HIPAA compliance
- Appointment scheduling
- Eligibility determination
- Patient check-in
- Billing processes
- Rev Cycle
- Customer service
- Time management
- Team collaboration
- Attention to detail
- Data entry
- Problem solving
- Medical terminology
- Health insurance knowledge
- Microsoft Teams
- Cisco Finesse
- E-Fax
- iPay
- CAD
- EPIC
- CERNER
- McKesson
- Rapid SOS
- Viper
- Talon
- Scheduling systems
- Active listening
- Multitasking
- Financial transactions
- Scheduling systems
- Records maintenance
Certification
- BLS
- OH LEADS Certified
- MI LEIN Certified
Timeline
Patient Access Representative
McLaren Medical Group
10.2025 - Current
911 Operator
Shiawassee County Sheriff Office
12.2024 - 10.2025
Patient Access Representative
Michigan Medicine, University of Michigan Hospital
09.2022 - 12.2024
Patient Care Technician
Mclaren Health Care
06.2020 - 09.2022
Patient Care Technician ICU
Promedica Bixby Hospital
07.2017 - 06.2020
Inpatient Unit Clerk
Promedica Bixby Hospital
02.2012 - 06.2017
Certified Nursing Assistant
Lenawee Medical Care Facility
04.2005 - 02.2012
High School Diploma -
Tecumseh High School
Some College (No Degree) - Nursing
Owen's Community College