Amanda Wolsky
Summary
Seasoned professional with a strong background in managing daily business operations, including inventory and payroll. Skilled in team leadership and staff training, successfully driving employee engagement and customer satisfaction through effective communication and problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/Operator
Primohoagies Franchising
Raleigh
01.2021 - 06.2026
- Managed daily operations of the business, including staff, sales, inventory, and payroll.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Processed shipments, unloaded deliveries, and stocked efficiently for each load.
- Fostered a positive team environment to enhance employee engagement and retention.
Manager
Redstone American Grill
Plymouth Meeting
01.2015 - 01.2020
- Supervised staff training and development for improved team performance.
- Managed daily restaurant operations to ensure smooth service flow.
- Oversaw scheduling to optimize labor resources and minimize costs.
- Implemented customer service protocols, leading to improved guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and quality control.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Managed vendor relationships, ensuring timely delivery of goods and services to maintain operational efficiency.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Led a team of over 60 employees, ensuring high productivity and excellent customer service.
Education
Associate of Arts -
Montgomery County Community College
Blue Bell, PA06-2026
Skills
- Customer service
- Staff training
- Relationship building
- Time management
- Team leadership
- Inventory management
- Staffing
- Payroll processing
Certification
- ServSafe Certified
- RAMP Certified
Timeline
Owner/Operator
Primohoagies Franchising
01.2021 - 06.2026
Manager
Redstone American Grill
01.2015 - 01.2020
Associate of Arts -
Montgomery County Community College