Amanda Wynn
Glenwood Springs,CO
Summary
Dynamic Account Manager offering expertise in insurance needs and industry trends. Motivated and energetic individual skilled in building partnerships, retaining key accounts and enhancing profit channels. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager
Glenwood Insurance Agency
07.2021 - 01.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly. Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained current knowledge of evolving changes in marketplace.
- Recorded accurate and efficient records in customer database.
- Exceeded performance metrics consistently, earning recognition as a top performer within personal lines.
Customer Service Representative
Pete Klingsmith State Farm
07.2018 - 07.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Administrative Assistant and Caregiver
Sopris Home Care
01.2012 - 01.2018
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Education
Bachelor of Arts - English Literature
Hobart And William Smith College
Geneva05.2003
Skills
- Licensed Insurance Agent: P &C, L&H
- EPIC/APPLIED Product Expertise
- Client Rapport
- Networking Skills
- Overcoming Objections
- Prioritizing Workflows
- Goals and Performance
- Database Management
Additional Information
Women's Lacrosse Coach with 15 years experience ages 10-22.
Certification
Insurance Agent: Colroado Resident Producer 578994 P&C, L&H
Timeline
Account Manager
Glenwood Insurance Agency
07.2021 - 01.2024
Customer Service Representative
Pete Klingsmith State Farm
07.2018 - 07.2021
Administrative Assistant and Caregiver
Sopris Home Care
01.2012 - 01.2018
Bachelor of Arts - English Literature
Hobart And William Smith College
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