Amanda Yager
Austin,TX
Summary
Outgoing Account Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
7
7
years of professional experience
Work History
Account Coordinator
Marsh & McLennan
06.2022 - Current
- Updated internal databases with account information to maintain concise, clear records.
- Escalated issues to appropriate channels as necessary.
- Improved client satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to management.
- Coordinated meetings, and calls to discuss tasks and insurance renewals for 40 clients with my management team that consisted of 14 Account Executives and Account Representatives.
Concierge
Milk + Honey
10.2021 - 01.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
Spa Attendant
Milk + Honey
05.2018 - 09.2021
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Washed, dried and folded towels and robes to keep laundry area and dressing rooms clean and properly stocked.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Supported the lounge area by making fresh spa water, snack trays and replacing the hot water frequently for tea.
- Managed locker room inventory and supplies, replenishing as needed.
Assistant Track and Field Coach
Central Texas Elite Track Club
05.2016 - 08.2017
- Trained athletes ages 7-12 in proper use of equipment for safety and maximum results.
- Developed relationships with athletes to provide ongoing support and encouragement.
- Encouraged them to find creative solutions to problems and maintain motivation.
- Provided guidance to athletes in overcoming challenges and identifying opportunities.
- Offered constructive feedback to them to help reach their goals.
Education
Bachelor of Arts - General Studies
2017-2021
Minors in Diversity Studies, Mass Communication and Sociology
- Capstone Project: "Just how Social Are you?". https://amandaelizabethyag.wixsite.com/website
This project was a website I created for the Final project of my General Studies class. It was designed for young adults to become more aware of how social media effects the relationships they have with others.
2015-2017
Skills
- Customer Service Standards
- Account Maintenance
- Reservations and Ticketing
- Hospitality Management
- Leadership
- Social Media Content Creation
- Task Management
- Attention to Detail
Accomplishments
Santa Monica College Women's Track & Field Athlete of the Year
2016-2017
Santa Monica College Women's Track & Field Captain
2015-2017
Timeline
Account Coordinator - Marsh & McLennan
06.2022 - Current
Concierge - Milk + Honey
10.2021 - 01.2022
Spa Attendant - Milk + Honey
05.2018 - 09.2021
Assistant Track and Field Coach - Central Texas Elite Track Club
05.2016 - 08.2017
Texas State University - Bachelor of Arts, General Studies
Santa Monica College - ,